20
PROBLEM
ROOT CAUSE
CORRECTIVE ACTION
Flame effect works but heater
function does not and the emberbed
flashes when the heater button is
pressed.
The heater is disabled.
With the power on press and hold the POWER
button on the control panel for 10 seconds.
Once re-enabled the emberbed lights will
flash multiple times.
The remote control is not working.
There are no batteries.
Change the remote batteries.
The signal is poor.
Operate remote transmitter at a slow
measured pace.
Press the remote control buttons with an
even motion and gentle pressure.
Repeatedly pressing buttons in rapid
succession may cause the transmitter to
malfunction.
The remote is too far from the heater.
Operate the remote at a distance less than
20 ft from the front of the appliance; point
the remote at the control panel.
Troubleshooting (continued)
