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5 FAQ
[Attention] If this FAQ is not able to answer to your device problems, please contact
EastGear customer service for assistance.
1.
Device unable to start-up.
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In the event the battery power is extreme low, the device is unable to start-up.
Please charge the battery and attempt to start-up again.
2.
GPS problems
In the event the device is unable to acquire satellite signal or acquire poor signals,
please make sure that the device is below clear sky without obstacles.
Please take note that GPS signal is affected by the following factors:
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Bad weather condition
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Existence of obstacles, e.g. building, tunnel, overhead bridge, trees,
windscreen coating and etc.
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Interference by other in-car wireless device
3.
Navigation software or map was deleted accidentally.
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Please contact EastGear customer service & support for assistance.
4.
Standby time of the device too short.
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The battery standby time varies according to the external temperature. The
standby duration may be shortened by too low or too high temperatures. We
suggest using the device under normal temperature.
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The battery standby time also varies according to the method of use, for
example, brighter backlight of the device screen increases power consumption,
high sound volume and frequent operating the device and etc do shorten the
standby time.
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