Hologic R2 DM, User Manual

Page: 64 / 106

Part 4: Alerts
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Power-cycle the system. See ‘ 6.2. Power-Cycling the System ’.
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If this doesn’t fix the problem, call Hologic Technical Support.
The scanner might be empty (3033)
The scanner is not detecting any films in the scanner.
•
Ensure that the films and separator sheets are properly loaded (e.g., are not half fed
in the feeder).
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Reload the case and restart scanning.
•
If these steps do not solve the problem, call Hologic Technical Support.
X films were found when Y were expected. (1017, 1018)
This usually happens when (1) a separator sheet is missing from the stack or is upside
down, (2) the system failed to read the barcode for the next case in the stack (the
barcode is obscured, smudged, or damaged), or (3) a case did not have the number of
films specified by protocol.
•
Check to see if the next case is missing its separator sheet or if the barcode is
obscured somehow. Add a separator sheet, or clean the separator sheet. If films for
two or more patients were scanned under a single separator sheet, rescan the case.
•
In many situations, you can simply correct the image labels and reprocess the
images via the Image Correction screen. See ‘
3.10. Correcting Scanned Images ’ for
more information.
•
If these steps do not fix the problem, call Hologic Technical Support.
56 R2 DM User Manual – PN MAN-01044 Rev 001