10
11
FREQUENTLY ASKED QUESTIONS
How often will I need to change the filters in my Holmes Air Purifier?
See filter option section, page 8.
How do I choose which setting to put my Air Purifier on?
Based on your geographical location and season, your fan/mode selections may vary.
For high pollutants and allergens, run on the high setting. If you are sensitive to noise,
we recommend running on the low setting, especially at night. For constant monitoring
and general clean air, we recommend running the unit on the AUTO CLEAN setting.
Why does the Air Purifier make so much noise?
The operation of a Air Purifier produces a fan like noise. Note the lower speed setting
will produce a lower noise, but also a slower clean air delivery rate. There are several
ways to reduce the noise, including making sure the air intake door and filters are
installed correctly and all doors are fully closed. Verify that the unit exhaust (rear) is
stationed at least 1 foot away from wall or furniture.
What does the Ionizer do?
This appliance has an optional ionizer feature which, when turned on, releases negative
ions into outgoing filtered air to help the air purification process. Ions are tiny particles
that carry a positive or negative charge. They exist naturally around us: in the air, water,
and ground. Both positive and negative ions are colorless, odorless, and harmless.
Negative ions help air purification by attaching themselves to very small airborne
particles in the room. These particles take on a negative charge and may join with
positively charged particles such as dust, pollen, smoke, and pet dander to form larger
particles. These larger particles are then more easily captured by the filter system.
TROUBLESHOOTING
ISSUE
SOLUTION
Unit will not operate.
• Make sure filters are properly installed and Front Intake Grill is
seated correctly. Make sure unit turned ON.
• Check if unit is properly plugged in and outlet is energized.
Decreased air flow.
• Make sure nothing is blocking Air Intake and Filtered Air Outlets.
• Check condition of the pre-filter and the aer1 filters and replace
if necessary.
• Check filters to remove any plastic wrapping/packaging.
• Ensure carbon filters are changed every 60-90 days.
Excessive noise.
• Make sure parts are firmly positioned in place.
• Verify unit Clean Air Exhaust and Air Intake is placed 1 foot away
from the wall or furniture.
• Open the Air Intake Grill and make sure that any plastic packaging
was removed from the filters, if applicable.
The filter check indicator
will not reset.
• Check condition of the filters and replace if necessary.
• Press and hold the Fan/Mode button for 6 seconds.
Speed Setting changes
automatically.
• Check if unit is in Auto Clean mode. The Air Quality Sensor
is detecting a change in air quality and adjusting the setting
automatically.
Heater shows on my
Wi-Fi list
• Wemo Heater shows on my Wifi connections of my smart devices.
• These items have been serviced and it’s Wi-Fi features are no
longer supported. The unit functions are available to be controlled
through the control panel. Please ignore any Wi-Fi signal.
