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Product within the Warranty Period
1.
All Hoffmann & Hoffmann products have a one year limited warranty.
2.
Hoffmann & Hoffmann Warranty will apply only to units installed by authorized Rep/Distributors
or by the customer (if Hoffmann & Hoffmann authorized installation by the customer).
3.
Hoffmann & Hoffmann is not responsible for damages caused by extreme environmental
factors, i.e. temperature extremes.
4.
If the failure occurred during the Warranty Period, Hoffmann & Hoffmann will cover the repair
cost. The customer will only pay for the shipment to the nearest Hoffmann & Hoffmann office.
Product Out-of-Warranty Period
1.
If product is not under warranty, the customer will be responsible for all of the repair cost as per
his agreement with the representative including:
•
Technician labor cost
•
Spare parts cost
•
Other expenses (travel, shipment)
2.
Repairs at Hoffmann & Hoffmann lab
: if the product arriving to the lab is out of the Warranty
Period or if failure is deemed by the factory to have been caused by abuse or tampering, the
following procedure applies:
a.
Diagnosis will be made and repair completed, providing the repair charges are less than
$500 USD.
b.
We will diagnose (but not repair) a returned unit and notify by email or by fax the estimated
charges if any of the following apply:
i.
Repair charges exceed $500 USD.
ii. You specifically requested an estimate of required repairs and charges.
iii. When the product is over 7 years old. Hoffmann & Hoffmann takes pride in attempting
to repair products of any age. However, due to component availability and product
improvements, some older products may no longer be repairable.
c.
When you receive an estimate and would like us to proceed, please mail or fax one signed
copy (with P.O. number if required) or phone or email your authorization.
d.
Note
: Un-repaired items are discarded unless you wish them to be returned to you. There
is currently a $150 charge plus shipping per un-repaired item to cover diagnosis and
handling such returns. Items remaining more than 90 days from estimate date will be
discarded.
e.
Service warranty period is ninety days for all repaired/replaced parts.
Return Instructions
1.
When sending your product for repair, please include the following information:
a.
Company name and address
b.
Contact name
c.
Phone, fax and/or email
d.
Description of the problem(s)
