Service and Support
HOBO
®
products are easy to use and reliable. In the
unlikely event that you have a problem with the
hardware or software, please read the following.
Who do I contact?
Contact the company that you bought the loggers
from: Onset Computer Corporation or an Onset
Authorized Dealer.
Before calling, you can evaluate and often solve
your problem if you try the following:
1. Read this manual and the ReadMe file on the
software disk. It may only take a few moments to
get the answers you need.
2. Write down the events that led to the problem.
Have you changed anything in your computer
recently? Are you doing anything differently?
When contacting Onset Computer
Corporation, please indicate that you need
Technical Support for HOBO
®
products.
Be prepared to:
1. Provide the product number which is found on
the bottom of the logger, the software version and
serial number if present on the diskette.
2. Provide details on the hardware and software
configuration of your computer including:
manufacturer, model number, peripherals, and
version of operating system.
3. Completely describe the problem or question. The
more information you provide, the faster and more
accurately we will be able to respond.
NOTE: Onset provides technical support to one
person for each software license.
Onset Technical Support
Onset Computer Corporation
470 MacArthur Blvd.
Bourne, MA 02532
Mailing address: PO Box 3450
Pocasset, MA 02559-3450
1-800-LOGGERS (1-800-564-4377)
Phone: (508) 759-9500
Fax: (508) 759-9100
E-mail: [email protected]
Warranty
The HOBO
®
products are warranted to be free
from defects in material and workmanship for a
period of one year from the date of original
purchase. During the warranty period Onset will,
at its option, either repair or replace products
that prove to be defective. This warranty is void
if the Onset products have been damaged by
customer error or negligence or if there has been
an unauthorized modification.
Returning Products to Onset
Direct all warranty claims to place of
purchase. Before returning a failed unit, you
must obtain a Return Merchandise Authorization
(RMA) number from Onset. You must provide
proof that you purchased the Onset product(s)
directly from Onset (purchase order number or
Onset invoice number). Onset will issue an RMA
number that is valid for 30 days. You must ship
the product(s), properly packaged against further
damage, to Onset (at your expense) with the
RMA number marked clearly on the outside of
the package. Onset is not responsible for any
package that is returned without a valid RMA
number or for the loss of the package by any
shipping company. Loggers must be clean and
free of any toxins before they are sent back to
Onset or they may be returned to you.
Repair Policy
Products that are returned after the warranty
period or that are damaged by the customer as
specified in the warranty provisions can be
returned to Onset with a valid RMA number for
evaluation.
Please contact Onset for more information and
prices on:
ASAP Repair Policy
Onset will expedite the repair of a returned
product.
Data-back
™
Service
HOBO
®
data loggers store data in nonvolatile
EEPROM memory. Onset will, if possible, recover
your data to a disk.
Tune Up
™
Service
Onset will examine and retest any HOBO
®
data
logger.
Operation Indication
The HOBO data loggers have a red LED light that blinks while they are
logging. The LED blinks brightly at every measurement, and weakly
every two seconds if the interval between measurements is longer than
two seconds. The blinking LED is located on the front of the logger and
is most visible when viewed straight on, as shown in Diagram C.
Mounting Options
Included with your HOBO H8 data logger are three options for
mounting it on location: a magnet, hook and loop tape, and double-sided
tape. These can be stuck on the back of your HOBO. When using the
magnet, note that it works best on flat surfaces.
Readout
Reconnect the HOBO data logger to the PC interface cable, start the logger software,
select Readout under Logger on the menu bar and the data will be displayed in
graphical or tabular form. For a complete explanation on reading out your logger, please
refer to the logger software manual.
Keep it Dry
Your HOBO data logger can be permanently damaged by corrosion if it gets wet. Protect
it from rain or condensation. Should it get wet, remove the battery immediately and dry
the board completely with a hair dryer before reinstalling the battery.
Changing the Battery
We recommend changing the HOBO's battery when its level is less than 30% (battery
level is displayed on the host computer during Launch, Readout or on the HOBO Shuttle
after data offload). Data stored in the HOBO will not be lost when removing the battery.
To change the battery, open the case as shown in Diagram D, lift the circuit board and
remove the battery by carefully pushing it out with a small screwdriver or other small,
blunt instrument. Be sure to install the battery with the printed side away from the
HOBO’s circuit board as shown in Diagram E. The logger’s LED will blink a number of
times after the battery has been installed. Note: Do not cut open, incinerate, heat
above 185°F (85°C) or recharge lithium battery. Dispose per local regulations.
Continued from other side
Battery
Battery Holder
Diagram E
Diagram D
