Step
2
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tions for safety, operation and maintenance. It is
essential to read and follow all the instructions and
warnings in the manual, prior to assembly, setup or
use, in order to operate correctly and avoid dam-
age or injury.
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase
cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been
started, you must contact Horizon directly. This will
enable Horizon to better answer your questions
and service you in the event that you may need
any assistance. For questions or assistance, please
direct your email to productsupport@horizonhobby.
com, or call 877.504.0233 toll free to speak to a
service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired,
please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the
rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insur-
ance for lost or damaged parcels, as
Horizon is not
responsible for merchandise until it arrives and is
accepted at our facility
. A Service Repair Request
is available at www.horizonhobby.com on the
“Support” tab. If you do not have internet access,
please include a letter with your complete name,
street address, email address and phone number
where you can be reached during business days,
your RMA number, a list of the included items,
method of payment for any non-warranty expenses
and a brief summary of the problem. Your original
sales receipt must also be included for warranty
consideration. Be sure your name, address, and
RMA number are clearly written on the outside of
the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include
your original sales receipt
verifying the proof-of-
purchase date. Provided warranty conditions have
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been met, your Product will be repaired or replaced
free of charge. Repair or replacement decisions are
at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty
the repair will be completed and payment will
be required without notification or estimate of
the expense unless the expense exceeds 50%
of the retail purchase cost.
By submitting the item
for repair you are agreeing to payment of the repair
without notification. Repair estimates are available
upon request. You must include this request with
your repair. Non-warranty repair estimates will be
billed a minimum of ½ hour of labor. In addition
you will be billed for return freight. Please advise
us of your preferred method of payment. Horizon
accepts money orders and cashiers checks, as
well as Visa, MasterCard, American Express, and
Discover cards. If you choose to pay by credit card,
please include your credit card number and expira-
tion date. Any repair left unpaid or unclaimed after
90 days will be considered abandoned and will be
disposed of accordingly.
Please note: non-warranty
repair is only available on electronics and model
engines.
Electronics and engines requiring inspection or
repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or
concerns regarding this product or warranty.
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