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HMS Networks Anybus Wireless Bolt IoT AWB1000 User Manual Download Page 35

Troubleshooting

33 (40)

9

Troubleshooting

9.1

Logs

The System Log contain useful information for troubleshooting issues that may occur in the
system.

Before contacting support for assistance, it is suggested that you save the System Log file and then add
it as an attachment when you create the support ticket.

On the

Logs

page:

Fig. 30

Logs

1.

To save the current system log in a log file, click

Download Logs

.

→

A

GNU zip (.gz) file

is automatically downloaded and saved in the

Downloads

folder on

your PC.

Anybus

®

Wireless Bolt IoT

™

User Manual

SCM-1202-139 1.0 en-US

Summary of Contents for Anybus Wireless Bolt IoT AWB1000

Page 1: ...Anybus Wireless Bolt IoT USER MANUAL SCM 1202 139 1 0 en US ENGLISH...

Page 2: ...ange of possible applications of the product and because of the many variables and requirements associated with any particular implementation HMS Industrial Networks cannot assume responsibility or li...

Page 3: ...Connecting to Ethernet Power Over Ethernet PoE 9 4 4 Connecting to Power 10 5 Configuration 12 5 1 Connecting to PC and Power 12 5 2 PC IP Address Setting 13 5 3 Accessing Wireless Bolt IoT Web Interf...

Page 4: ...n US 8 Maintenance 29 8 1 Firmware Update 29 8 2 Set Administrator Password 30 8 3 Settings Backup 31 8 4 Reboot System 32 9 Troubleshooting 33 9 1 Logs 33 9 2 Diagnostics 34 9 3 Reset and Recovery 37...

Page 5: ...escribes how to install and configure Anybus Wireless Bolt IoT For additional documentation and software downloads FAQs troubleshooting guides and technical support please visit www anybus com support...

Page 6: ...RL www hms networks com WARNING Instruction that must be followed to avoid a risk of death or serious injury Caution Instruction that must be followed to avoid a risk of personal injury Instruction th...

Page 7: ...it is mandatory to use the functional earth connection to comply with immunity requirements For domestic environments the functional earth must be used if a shielded Ethernet cable is used in order to...

Page 8: ...SIM Card Network Type Considerations Order a SIM card that supports the network type s Cat M1 NB IoT or GSM GPRS EDGE Prepaid Data Plan If a prepaid data plan is used ensure that the data amount is s...

Page 9: ...as well as standard mobile phone Nano SIM Fig 1 To connect Wireless Bolt IoT to a cellular data network install a cellular SIM card 1 Insert a SIM card into the Wireless Bolt IoT SIM card holder Ensu...

Page 10: ...evices require a zone around them clear of objects that could obstruct or reflect the signal To avoid interference a minimum distance of 50 cm between Wireless Bolt IoT and other cellular devices shou...

Page 11: ...Ethernet Connector RJ45 PoE Pin Data PoE 1 TD A Positive power from alt A PSE 2 TD 3 RD A Negative power from alt A PSE with pin 6 4 B Positive power from alt B PSE 5 6 RD A Negative power from alt A...

Page 12: ...nector Functional Earth FE must be connected When Wireless Bolt IoT is installed in an environment with a high level of electrical noise use a power Functional Earth FE cable with a maximum length of...

Page 13: ...olt IoT Power connector to a power supply 2 Connect Wireless Bolt IoT Power connector to Functional Earth FE Power connector 3 pin terminal block Pin Function 1 11 33 VDC 2 3 Functional Earth FE Anybu...

Page 14: ...Power When configuring Wireless Bolt IoT it must be connected to a PC Fig 6 1 Connect the Wireless Bolt IoT Ethernet port to your PC 2 Connect the Wireless Bolt IoT Power connector to a power supply...

Page 15: ...ess Bolt IoT IP address Finding Wireless Bolt IoT with IPconfig 1 Download the HMS software application IPconfig installation files and user documentation from www anybus com support 2 Install IPconfi...

Page 16: ...th a default administrator password You find the default administrator password on the Wireless Bolt IoT cover Wireless Bolt IoT default IP address is 192 168 0 98 Login to the Wireless Bolt IoT built...

Page 17: ...example A System Overview Shows the current settings and network connection status B Left sidebar menu System Overview Ethernet Settings Cellular Settings Firmware Update Logs System C Save and Reboot...

Page 18: ...Wireless Bolt IoT default settings IP Assignment Static IP Address 192 168 0 98 Subnet Mask 255 255 255 0 Default Gateway 192 168 0 98 Internal DHCP Server Enabled Network Type Automatic Connects auto...

Page 19: ...ck Save and Reboot to reboot Wireless Bolt IoT Wireless Bolt IoT reboots for the setting to take effect 2 In your web browser enter the new IP address an press Enter The built in web interface login s...

Page 20: ...et automatically by the Wireless Bolt IoT internal DHCP server IP Address Range When the Wireless Bolt IoT is enabled you can still use static IP addresses within the remaining IP address range The de...

Page 21: ...ke several hours for a devices to get connected to the cellular network By default the Preferred Network Type is set to Automatic On the Cellular Settings page Fig 13 1 Select a Preferred Network Type...

Page 22: ...The default APN for a network operator may not give you access to use Automatic APN Follow your network operator s guidelines Fig 14 The APN Assignment is by default set to Automatic The APN Access Po...

Page 23: ...your carrier has setup APN Access Point Name with user name and password Ensure that you have the APN user name and password supplied by your carrier available Fig 16 To activate APN Authentication 1...

Page 24: ...e Settings from a backup file To lock the configuration 1 Click Config Lock 2 To confirm lock configuration click OK Wireless Bolt IoT reboot automatically for the settings loaded from the backup file...

Page 25: ...erface ensure that the Wireless Bolt IoT IP address and your PC IP address are within the same IP address range Procedure Fig 18 Connecting Wireless Bolt IoT to internet 1 Insert a cellular SIM card i...

Page 26: ...s Bolt IoT should now be connected to internet Depending on the mobile network operator and network type it can take up to 10 minutes the first time Wireless Bolt IoT is connecting to internet Verify...

Page 27: ...Wireless Bolt IoT with ULPM commands 1 Setup Wireless Bolt IoT as an internet router Refer to Setting Up Wireless Bolt IoT as an Internet Router p 23 2 Send the ULPM command to Wireless Bolt IoT toge...

Page 28: ...ireless Bolt IoT as an Internet Router p 23 On your PC 2 Open a web browser and send a string by entering it in the In the Address bar In your PLC application 3 Send a text string to the TCP port 80 o...

Page 29: ...nderlying system and is not tested for data transfer The Wireless Bolt IoT modem can get a control connection but once data is sent the connection is terminated immediately This can be caused by discr...

Page 30: ...rying to connect Red slow blink No configured cellular interface no SIM card no valid configuration Red Recoverable unrecoverable fault Yellow Booting or sleep LED B LINK ACTIVITY Function Off No Ethe...

Page 31: ...e Update 1 Click Choose File 2 In the Open dialog box browse to and select the firmware update file and click Open 3 To start the file transfer click Send Do not refresh or leave the Firmware Update p...

Page 32: ...istrator password to a strong administrator password Wireless Bolt IoT comes with a default administrator password You find the default administrator password on the Wireless Bolt IoT cover On the Sys...

Page 33: ...tem page Fig 27 Generate backup file Create a Settings Backup 1 To save the current configuration in a backup file click Generate A backup file is automatically downloaded and saved in the Downloads f...

Page 34: ...from a backup file Restore settings from a backup file 1 Click Choose file 2 Browse to and select your backup file 3 Click Load Wireless Bolt IoT reboot automatically for the settings loaded from the...

Page 35: ...assistance it is suggested that you save the System Log file and then add it as an attachment when you create the support ticket On the Logs page Fig 30 Logs 1 To save the current system log in a log...

Page 36: ...ossible locations to choose between it is viable to monitor the signal strength and quality in the intended locations View Mobile Network Information Cellular diagnostic information such as IMEI and T...

Page 37: ...ally measure towards the host that your device connects to or another host at a similar distance The host must be configured to respond to these types of requests If errors exist ping reports the erro...

Page 38: ...n the target response returns a message appears Fig 32 Example Ping response message from target 8 8 8 8 Fig 33 Example Nslookup response message from target www anybus com Fig 34 Example Wget respons...

Page 39: ...ult in the loss of all configuration settings and logs Make sure that the Wireless Bolt IoT is connected to power Factory Reset Using the Reset Button 1 Use a pointed object such as a ballpoint pen to...

Page 40: ...the Web Interface On the System page Fig 36 Factory Reset 1 Click Factory Reset 2 To confirm factory reset click OK Result Wireless Bolt IoT is reset to the factory default settings Anybus Wireless Bo...

Page 41: ...hole needed Power 3 pin screw connector and PoE Power over Ethernet 11 33 VDC through Power connector PoE PD according to IEEE 802 3af through Eternet connector Redundant or separate operation of PoE...

Page 42: ...last page 2020 HMS Industrial Networks Box 4126 300 04 Halmstad Sweden info hms se SCM 1202 139 1 0 en US 2020 04 23 18201...

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