AB-120 Announcer Console
viii. Note: Shipping AWRs from Clear-Com is at Clear-Com's expense (normal ground or
international economy delivery). Requests for expedited shipping (E.g. "Next-Day Air"),
customs duties, and insurance are the responsibility of the Customer.
6.3
Repair Policy
a. Repair Authorizations: All products sent to Clear-Com or a Clear-Com Authorized Service
Partner for repair must be identified by a Repair Authorization (RA) number.
b. The Customer will be provided with an RA number upon contacting Clear-Com Customer
Services as instructed below.
c. The RA number must be obtained from Clear-Com via phone or email prior to returning
product to the Service Center. Product received by the Service Center without a proper
RA number is subject to return to the Customer at the Customer's expense.
d. Return for Repair
i. Customers are required to ship equipment at their own cost (including transportation,
packing, transit, insurance, taxes and duties) to Clear-Com's designated location for
repair.
Clear-Com will pay for the equipment to be returned to the Customer when it is
repaired under warranty
Shipping from Clear-Com is normal ground delivery or international economy.
Requests for expedited shipping (E.g. "Next-Day Air"), customs duties, and insurance
are the responsibility of the Customer.
ii. Clear-Com does not provide temporary replacement equipment ("loaner") during the
period the product is at the factory for repair. Customers should consider a potential
prolonged outage during the repair cycle, and if required for continuous operations
purchase minimum spare equipment required or purchase an AWR Warranty Extension.
iii. No individual parts or subassemblies will be provided under warranty, and warranty
repairs will be completed only by Clear-Com or its Authorized Service Partner
Page 29
