HKC 24S2, User Manual, Page: 17 / 36

17
Problem solutions
Before contacting our service department, please review the following for possible
solutions.
Issue Solution
Monitor LED indicator light is not on • Verify the power cord is plugged in.
• Make sure the monitor is turned on
Impossible plug and play • Check if the plug and play function of
the device is compatible with PC.
• Check if the video card is compatible
with the plug and play function.
• Check whether the signal line 15 pin d
connection is bent
Dark picture • Adjust the brightness and / or contrast
in the OSD menu
Flickering image or image with ripples • There may be other electrical devices
or devices with electronic interference
nearby.
The power indicator light is on (flashing),
but the monitor has no image • Make sure the PC is turned on.
• Make sure the PC video card is
properly installed. Check if the monitor
signal cable is properly connected to
the PC.
• Check the monitor signal cable plug
and make sure that each pin does not
bend.
• Check the indicator light by pressing
the Caps Lock key on the PC keyboard
and check if the PC is working.
Image too red / green / blue • Check the monitor signal cable and
make sure there is none pin is bent.
• Adjust the colors in the OSD menu
The white does not appear white • Set the color temperature