background image

8

Windows computer

Finding your network is easy but  
it’s a bit different depending on 
which version of Windows you 
have. For 

Windows 10

7

 and 

Vista

 

you’re looking for a network icon  
in the bottom right of your screen.  
It might look like:

Mac computer

On Mac OS a list of networks can 
be found under the WiFi icon at the 
top of your screen. 

Connect manually

To connect manually with Windows 
find the network on your computer 
first, click the connect button and 
then enter the 

WiFi password

.  

Click to confirm.

For 

Windows 8

, that network 

icon can be found in the settings 
area, which is on the Home screen 
marked by a

If this icon isn’t there you’ll need  
to go to System Preferences > 
Network > Wi-Fi.

Your network name will be 
something like 

VM123456

.

Your WiFi network name will  
be something like 

VM123456

.

Check out our WiFi Wins in the 
Get more from your kit section.

Get more from your WiFi

The WPS button on your  

Hitron

 will not work as it has 

been deactivated.

WSP button

The USB port on your  

Hitron

 will not work as it has 

been deactivated.

USB port

Summary of Contents for CHITA

Page 1: ...BUSINESS Business Broadband installation guide 1 Install your Hitron 2 Phone line setup 30 mins 5 mins ...

Page 2: ...step by step instructions to install your Hitron modem Hitron Chita modem Automatic activation Just connect the Hitron and you are up and running It may take 24 hours for the signal to fully stabilise If there any problems please call 0800 052 0800 If you have requested a static IP please call this number and we will add your static Please have your account reference to hand ...

Page 3: ...his section will take about 30 mins In this section we ll be setting up your Hitron Broadband Router Install your Hitron Hitron power supply Hitron modem Ethernet cable Isolator cable 1 What you ll need 3 ...

Page 4: ... on at the wall You can use the isolator cable that is plugged into your Virgin Media socket on your wall It will look something like this 1 1 Find your isolator cable Connect the black banded end of the isolator cable to the socket of your Hitron Push it firmly into place Depending on which cable you have you might need to use the spanner 1 2 Getting you connected ...

Page 5: ...nstall your Hitron 1 Plug the power supply into a mains socket 1 3 1 4 Power supply Connect power supply Connect the power supply to your Hitron switch on at the mains socket and then switch on your Hitron ...

Page 6: ...ng the install process please call 0800 052 0800 Your new WiFi network will be called something like VM123456 The connection details are on the back of your Hitron Your Hitron operates on two networks 2 4 and 5GHz each have their own SSID Service Set IDentifier We recommend you change your password for your own security If you re familiar with connecting to WiFi networks you can use these details ...

Page 7: ...milar on Android or on iOS On your tablet or mobile go to the settings area Select WiFi from the list of options Make sure it is on Your device will list all nearby WiFi networks The one that you are looking for will be called something like VM123456 Click on that network and you will be asked to enter your password The information on network name and password can be found on the back of your Hitr...

Page 8: ...er first click the connect button and then enter the WiFi password Click to confirm For Windows 8 that network icon can be found in the settings area which is on the Home screen marked by a If this icon isn t there you ll need to go to System Preferences Network Wi Fi Your network name will be something like VM123456 Your WiFi network name will be something like VM123456 Check out our WiFi Wins in...

Page 9: ... your computer Click the network name then enter the WiFi password and click OK to confirm Trouble with WiFi If for any reason you re having trouble setting up WiFi you can connect to your Hitron with an Ethernet cable See 2 2 and use the internet to help you troubleshoot the issue ...

Page 10: ...10 This section will take about 5 mins In this section we ll be setting up your Phone line Phone line setup Adaptor 2 What you ll need 10 Phone cable ...

Page 11: ...erical order for any additional lines purchased 2 2 2 3 Phone line Connect adaptor s First disconnect the cable from the back of your phone It should pop out easily but depending on your phone it may need a bit of elbow grease Once you ve removed the cable replace it with the one we have provided Please install the new Hitron following steps 1 1 to 1 9 before activating your voice services in step...

Page 12: ...umber from Virgin Media residential and up to 14 days for other providers to release your phone number to us Often the timescales are less but we like to think it s better for you to be aware of the worst case scenario just in case Allow a couple of minutes for the phone to be recognised by the Hitron Then check the phone for a dial tone and make a test call to check everything is working If your ...

Page 13: ... Get more from your kit Get more from your Virgin Media Business setup WiFi Wins Need help Get more from your kit 13 ...

Page 14: ...se the same channels causing interference which can slow your WiFi Reboot your Hitron and it ll automatically find the quietest channel WiFi Win 3 Get up to speed with your gadgets Hitrons use two frequencies to talk to your gadgets The 2 4GHz frequency has the longest range covering longer distances The 5GHz frequency covers short distances faster so it s best for gadgets near your Hitron Your ga...

Page 15: ......

Page 16: ...BUSINESS QSfBCnew SKU10014511 QSfBC_new1021 ...

Reviews: