Warranty Service
Warranty service may be obtained from Hitachi Global Storage Technologies by returning a
Hitachi Global Storage Technologies Returns Material Authorization and the Machine to the
Hitachi Global Storage Technologies logistics center during the warranty period. You may
be required to present proof of purchase or other similar proof of warranty entitlement. You
are responsible for any associated transportation charges, duties and insurance between you
and the Hitachi Global Storage Technologies Logistics Center. In all instances, you must
ship Machines in Hitachi Global Storage Technologies approved packaging. Information on
packaging guidelines can be found at: http:/www.hitachigst.com/warranty. Hitachi Global
Storage Technologies will ship repaired or replacement Machine Delivery Duty Prepaid (DDP)
and will pay for return shipment. You will receive title to the repaired or replacement Machine
at the Logistic Center and will be the importer of record.
The following Logistic Center will accept returned Machines for Hitachi Global Storage Technologies:
Hitachi Global Storage Technologies, Inc.
c/o UPS Worldwide Logistics
Alvarado Business Park
30336 Whipple Road, Bldg. F
Union City, CA 94587, United States
When warranty service involves the exchange of a Machine or part, the item Hitachi Global
Storage Technologies or your reseller replaces becomes its property and the replacement
becomes yours. You may obtain an RMA by contacting the appropriate Hitachi Global Storage
Technologies Call Center or at http://www.hitachigst.com/warranty. You represent that all
removed items are genuine and unaltered. In some cases, the replacement Machine may
not be new and may have been previously installed. Regardless of the Machine’s production
status, Hitachi Global Storage Technologies’ appropriate warranty terms apply.
