6-6
Troubleshooting
Hitachi Compute Rack 210H User’s Guide
Error
code
Error message
Description
Action
2631
BIOS and ME are not compatible
A firmware error has been detected.
(*1)
2632 HECI
is
disabled
A HECI error has been detected.
(*1)
2633
ME Status is Invalid
A firmware error has been detected.
(*1)
2634
Cannot initialize HECI
A HECI error has been detected.
(*1)
2250
Cannot enable Memory Mirroring
Mode
A memory error has been detected.
(*3)
2251
Cannot enable Memory Lock Step
Mode
A memory error has been detected.
(*3)
2252
Cannot enable Memory Sparing
Mode
A memory error has been detected.
(*3)
Notes:
(*1) Contact the sales representative or maintenance personnel.
(*2) Set correct information on the system BIOS setup menu.
If an error recurs, contact the sales representative or maintenance personnel.
(*3) Check if the memory boards are of correct configuration or installed normally.
If an error recurs, contact the sales representative or maintenance personnel.
When a RAID BIOS error message appears
A RAID BIOS "MegaRAID WebBIOS" message might appear. Take action
according to the description under "Action" in the table below.
Table 6-4: RAID BIOS error messages during POST
Error message
Description
Action
Cache data was lost because of an
unexpected power-off or reboot during a
write operation, but the adapter has
recovered. This could be because of memory
problems, bad battery, or you may not have a
battery installed.
Press any key to continue or press C to load
the configuration utility.
If this message appears even though an
illegal power shutdown or reboot is not
conducted during write operation,
contact the sales representative, or call
maintenance personnel.
(*1)
The memory/battery problems were
detected. The adapter was recovered, but
cached data was lost. Press any key to
continue or press C to load the configuration
utility.
If this message appears even though an
illegal power shutdown or reboot is not
conducted during write operation,
contact the sales representative, or call
maintenance personnel.
(*1)
Cache data was lost, but the controller has
recovered.
This could be due to the fact that your
controller had protected cache after an
unexpected power loss and your system was
without power longer than the battery
backup time.
Press any key to continue or press C to load
the configuration utility.
If this message appears even though an
illegal power shutdown or reboot is not
conducted during write operation,
contact the sales representative, or call
maintenance personnel.
(*1)