Hitachi AMS 2100, Service Manual

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Identifying failed parts
2–3
Hitachi AMS 2000 Family Storage System Service Guide
Locating the failure
When you receive a failure notice, use the following procedure to locate the
array and identify the failure.
1. Start Navigator 2.
2. On the system on which Navigator 2 is installed, start a web browser.
and enter the following URL in the address field:
http://xxxx:23015/StorageNavigatorModular/Login
where xxxx is the IP Address for the management host with Navigator 2
3. Press the ENTER key.
4. Check the status of the array in which the failure occurred.
a. Check the email or SNMP that notified you of the failure. Note the
serial number of the array.
Figure 2-2: Checking the Mail or SNMP that Notified you of a Failure
b. If you have already located the array by observing warning or failure
lights, obtain the serial number from the label, as shown in Figure 2-
3 .
Figure 2-3: Locations of Array Serial Number Labels
NOTE: It is possible to use a system that does not have Navigator 2
installed. After starting the web browser, enter the above URL in the
address field.
NOTE: If Navigator 2 does not start, there may be a communication
failure with the host on which Navigator 2 is running, or the host itself may
not be running. Ping the management host to check communication.
Restore communication as needed and then continue below.
Table 2-1: Locations of Array Serial Number Labels
Item Description Item Description Item Description
1
Base Unit
2
High-density
Expansion Unit
3
Expansion Unit
4
Serial Number
Location