Hitachi AMS 2100, Hardware Manual

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Troubleshooting
8–9
Hitachi AMS 2100/2300 Storage System Hardware Guide
Troubleshooting flowcharts
The following section provides step-by-step flowcharts that can assist you
in solving two common problems with Navigator 2.
Navigator 2 does not start
The flowchart in Figure 8-1 provides a series of troubleshooting steps to
follow if Navigator 2 does not start when you enter the login URL in your
browser. The main things to look for are communication failure with the host
or a corrupt installation.
•
Figure 8-1: Flowchart - Navigator 2 Does Not Start
•
See “Recovering from Failures” in this chapter.
End
Start
Ensure that the environment
is supported by Navigator 2.
See “Prerequisites” in
Chapter 7, Configuration.
Does the Web browser run?
•
Is the Navigator 2 login
window displayed?
If the host and client
computer are different
systems, verify that the host
on which Navigator 2 is
installed is running.
Verify that the correct
address is entered.
When the host and client
systems have different
network settings, consult with
the network admin and check
the settings of both systems.
Consult your host administrator
and check the firewall setting.
Consult your host
administrator and check the
firewall setting.
Reinstall Navigator 2
Is the failure recovered?
End
No problem in the environment
•
Check the system settings
•
Enter the correct address
•
Restore Navigator 2
server operation
•
See “Recovering from
No
No
Yes
Yes
See “Recovering from
Failures” in this chapter.
Yes
No
•
See “Recovering from Failures” in this chapter.
No
No problem in the network setting
Yes
No
Yes
•
See “Recovering from Failures” in this chapter.
•
See “Recovering from Failures” in this chapter.
Contact HDS Product Support.
See
Getting help
in this chapter.
No problem in the firewall setting
Yes
Yes
•
Try another array
No
End
End
End
End
End