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Appendix A
Troubleshooting
When there appears to be an issue with your Sero 8, refer to the tips listed
below for a resolution. If the problem still cannot be solved, then contact the
local Hisense Electronics Consumer Care Center or a professional technician.
Sero 8 displays network or service error message
When you are located in places with poor signals, then your Sero 8 may
not be able to connect. Try to move to other places to get a stronger signal
strength.
If you do not make a reservation, some of the options can not be used.
Please contact your service provider for more details.
Touch screen response is slow or incorrect
If the Sero 8’s touch screen response is incorrect, please try the following:
Remove any protective film of the touch screen. The protective film may
prevent the device recognition input.
Make sure that you are fingers are dry and clean before you tap the touch
screen.
Restart the Sero 8 to clear any temporary software bugs.
Make sure that the Sero 8’s software has been upgraded to the latest
version.
Sero 8 is frozen or a serious error appears
If the Sero 8 is frozen or suspended, you may need to close the app
program or reset the tablet.
If the Sero 8 is frozen or slow to respond, press & hold the
Power button
for
8 seconds to the reset the tablet.
If the problem persists, restore the factory data.
Sero 8 gets warm
When you use your device for a long time, the Sero 8 may be warm to the
touch. This is normal and will not affect the life or performance of the unit.
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