HISENSE WARRANTY
TERMS AND CONDITIONS
1.
HISENSE Australia will provide parts and labour to you the
Customer as set out herein.
2. Nothing in the warranty, limits any rights you may have under the
trade practices act or any other Commonwealth or State
Legislation. Such rights cannot be changed by the conditions in this
warranty. Subject to the conditions below this appliance is
warranted by Hisense and/or its Agents to be free from defects in
materials and workmanship for a period of 36 months from the date
of purchase (the “Warranty period”)
3. This warranty: -
a. covers products purchased as NEW, manufactured for use in
Mainland Australia and Tasmania;
b.
commences from the date of purchase as listed on the
Customers invoice;
c. provides for the labour and replacement parts necessary to
maintain your product in good operating condition as specified in
this warranty however, if repair is needed because of product
failure during normal usage, Hisense has the option to repair or
replace the defective product or part of the product with a
product or part of the product of like kind and quality and a
replacement part may be new or reconditioned of like kind and
quality and may cost less than the original product purchased
and no charges or refunds will be made based on the
replacement product cost difference;
d. applies only to the original purchaser and cannot be transferred;
e. is only applicable when your appliance is used in a domestic
environment;
f. covers products for commercial purposes for a period of 90 Days
from the date of purchase.
4. Product Identification
a. Hisense reserves the right to reject claims for any services or
work where the Customer requesting such work or services from
Hisense and/or its agents cannot produce for verification the
serial number and the proof of purchase as per original purchase
invoice.
b.
The warranty will be voided if any Serial Number sticker
provided to be placed on the equipment is damaged, modified or
removed.
c. In the event that a request for repair is made against a warranty
where the Serial Number sticker is not attached to the product or
the customer cannot produce for verification the original invoice,
the repairer will not affect any repairs on the product and the
Customer will be charged a service call-out fee.
5. What is covered by this warranty
a. The equipment is covered for faulty workmanship on parts that
have failed under normal use which are contained within the
product.
b. Hisense and/or its Agents will decide if there are any defects in
the material and/or workmanship
c.
This warranty is only applicable for repairs on declared
equipment carried out within Mainland Australia and Tasmania
6. What is not Covered by this warranty (excluded):-
a. any damage or failure:
i. of equipment due to the product being inadequately
serviced to manufacturer’s recommendations;
ii. resulting from environmental conditions including and not
limited to dirt, dust, rodents, insects, rust, corrosion, salt
built-up, of any part of the product including its parts; or
iii. resulting from excessive use “fair wear and tear”;
iv. resulting from poor installation including and not limited to
positioning and externally fitted equipment such as
plumbing and drainage, cabling, antennae or due to
Incompatibility of connected equipment;
v. to the product caused by overheating as a result of siting or
positioning of the equipment, where there is not provision
for adequate ventilation or a dust free environment;
vi. caused if your appliance has been dismantled, repaired or
serviced by any person other than someone authorised by
Hisense;
vii. to a product or components, caused by power surges or
spikes, including and not limited to, mains power and
telecommunications connections, or to other unspecified
sources, incorrect power current, voltage fluctuation,
amperage fluctuation, rust or corrosion;
viii. due to a dropped product; collision with another object,
use of which is not designed, negligence, accident or
deliberate misuse, theft, abuse, vandalism, flood, fire,
earthquake, electrical storms or any other act of God or
any war related events;
b. costs of attendance and testing where no mechanical or
electrical failure is identified;
c. initial setup and installation of the product;
d. Normal maintenance costs and costs incurred through the
installation of items listed as requiring periodic replacement;
e. products with removed or altered serial numbers;
f. consumables such as but not limited to bulbs/globes,
batteries, remote controls;
g.
removal and reinstallation of an internal component not
performed by a factory authorised service centre;
h. cosmetic or structural items;
i. Any failures due to the interference from or to other products
and/or sources;
7.
The Warranty Ceases if: -
a. The product ceases to carry the original manufacturer’s serial
number or is sold at an auction;
b. The product is rented;
c. Damage to the product has occurred as listed in point 6b.
8. Neither Hisense nor its representatives provide loan equipment
under the terms of this warranty.
9.
Any unauthorised access to the internal hardware of the product
will void this warranty.
10. Replacement items are “Like for like” and is not “new for old” and
does not indicate in any way that a faulty product will be
replaced with a new part or unit.
11. If your product is 130 litres capacity or under, and/or if you
reside outside of the service coverage area of your nearest
authorised service agent, this warranty does not cover the costs
of transportation or travel expenses to and from your home.
12. Hisense accepts no liability for items that are lost, damaged, or
stolen as a result of freight, transport or storage. If you are
required to transport the appliance to an authorised service
centre, you must ensure that it is securely packed and insured.
13. On Public Holidays or other periods when regular business and
wholesale operations are temporarily ceased, repairer
availability and warranty response times may extend beyond the
standard response times due to the availability of repairers and
parts.
14. Any repair performed on a product under the warranty where no
fault can be found, or the item is deemed by Hisense, or an
authorised Hisense agent, to be not faulty under this warranty, or
the repair or fault is not covered under the warranty, a No Fault
Found fee is payable by the warranty holder of a minimum of
$125 inc GST.
15. Any repairs or services required that are outside of the terms
and conditions of the warranty can be carried out at the request
of the customer or due to site attendance were fault is not
covered under warranty as the product not been installed or
setup correctly; a credit card may be required prior to the
commencement of such services.
