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• The phone and charger may heat while charging. This is normal
and shouldn’t affect your phone’s lifespan or performance. If your
battery becomes much hotter than usual, stop charging your
phone and put it in a cool place. If you phone surface is hot,
avoid touching your phone for too long.
Troubleshooting
This section lists common problems you may have when using
your phone. Check to see whether your issue is listed here before
contacting the service center.
I can’t turn my phone on
If you can’t turn your phone on, try the following:
• Press and hold power key for two seconds or longer.
• Check that he battery is fully charged before turning your phone
on.
• Press and hold the power button until your phone vibrates.
• Check that your battery is properly connected to your phone, and
that the connecting points are clean. If your phone has a built-in
battery, contact the service center.
My phone keeps turning off automatically
If you phone keep turning off automatically, try the following:
• Check your battery power. If the power is low, charge your phone.
