- 18 -
English
Troubleshooting the Hisense HiSmart Life App
Check possible causes and solutions:
Issue
Possible Cause
Solution
Cannot log into the
account
Mobile phone WiFi is
disabled
Enable WiFi
Wireless router cannot
be connected to the
Internet
Contact
your
local
Internet Service Provider
(ISP)
Account password is
wrong
re-enter password
The
account
isn’t
active
Check whether the code in
registered mailbox has
been used
Password cannot be reset
through the “Forgot
password?” function in
login interface
The account will be
frozen for 30 minutes if
the user fails to login to
the account after 5
attempts
Reset the password after
30 minutes
Cannot
register
to
become a member
The account name or
password is wrong
Please follow the prompt
Incorrect
format
Register by correct e-mail
format
Can’t receive a code
from hisense to active
account
*Please find hisense email
in your Mail garbage box
or other box;
*Contact local service for
help
Home appliance cannot
be paired with the App
Home appliance is not
powered on
Power “On” the home
appliance
Wireless
communication signals
are weak because the
wireless router is out of
range
Adjust location of wireless
router or the appliance
Wireless
network
cannot be connected to
the Internet
Contact
your
local
Internet Service Provider
(ISP)
For Dehumidifier: press
"mode" and "fan" button
at the same time and the
