Hisense 65WR6BE, User Manual, Page: 76 / 76

73
Vision Board WR6BE User Manual
Troubleshooting
Problem Solution
No sound or
picture
• Check if the power cord is connected to the wall outlet, and if the wall
outlet has electricity.
• Check if you have pressed the Power button or Standby button.
• Check the volume.
Sound and
picture are
disturbed
• Check whether this is caused by local electronic or magnetic devices
and move these further away.
• Try plugging the LCD monitor’s power plug into another outlet.
The screen
cannot be
powered on
or the power
indicator light
is off.
• Check whether the power supply is connected.
• Check whether the power supply plug is properly connected.
• Check whether the power outlet has electricity.
• Check whether the AC switch is enabled.
• Press the reset switch and start the system again.
The unit
turns off
unexpectedly.
• Check whether standby mode is enabled.
• Check if there is a power outage in your area.
• Turn on the display and see if the problem is with the signal and control
system.
Remote Control
is not
working.
• Check whether something is obstructing the display’s remote control
receiver.
• Check whether the batteries in the remote control are installed correctly.
• Check whether the batteries need to be replaced.
There is no
sound when
the HDMI in
channel is
used.
• Remove and insert the HDMI cable again.
The internal PC
has no signal.
• Check whether the internal PC is properly inserted in the slot.
• Check whether the internal PC is in shut down mode.
• Press the power button on the internal PC, and manually start up the
internal PC.
Before preparing for repair, check the table below to see if you can find the cause of the problem.
If these steps do not resolve the problem, please contact the local service department.
9. Troubleshooting