14
Other Information
4.1
TroubleShooting
SYMPTOMS
POSSIBLE SOLUTIONS
No sound or picture.
Check if the power cord is plugged into a powered AC outlet.
Check to see if LED light is red. If illuminated, power to TV is OK.
I have connected an external
source to my TV and I get no
picture and/or sound.
Check for the correct output connection on the external source and
for the correct input connection on the TV.
Make sure you have made the correct selection for the input mode
for the incoming signal.
When I turn on my television,
there is a few second delay
before the picture appears. Is
this normal?
Yes, this is normal. That is the TV searching for previous setting
information and initializing the TV.
Picture is normal, but no sound.
Check the volume settings.
Check if Mute mode is set “on”.
Sound but no picture or black
and white picture.
If black and white picture first unplug TV from AC outlet and re-
plug after 60 seconds.
Check that the Colour is set to 50 or higher.
Try different TV channels.
Sound and picture distorted or
appear wavy.
An electrical appliance may be affecting TV set. Turn off any
appliances, if interference goes away, move appliance farther
away from TV.
Insert the power plug of the TV set into another power outlet.
Sound and picture is blurry or
cuts out momentarily.
If using an external antenna, check the direction, position and
connection of the antenna.
Adjust the direction of your antenna or reset or fine tune the
channel.
Horizontal/vertical stripe on
picture or picture is shaking.
Check if there is interfering source nearby, such as appliance or
electric tool.
The plastic cabinet makes a
“clicking” type of sound.
"Click" sound can be caused when the temperature of the television
changes. This change causes the television cabinet to expand or
contract, which makes the sound. This is normal and the TV is OK.
Remote control does not work.
Confirm that TV still has power and is operational.
Change the batteries in the remote control.
Check if the batteries are correctly installed.
NOTES
This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to
produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact
on the performance of the product.
Images throughout this document are for illustrative purposes only and may differ from the actual product.