Area Scan Machine Vision USB 3.0 Camera User Manual
60
4.3
FAQ
Table 4-3
FAQ
No
Problem
Description
Possible Reasons
Solutions
1
1. The camera
cannot be detected
by the client
software.
2. The camera is
detected by the
client software but
connecting failed.
1. The camera does not
work properly.
2. MVS installation error
or failed to install the
USB 3.0 drive.
1. Confirm that the power supply of
camera is well connected (via LED
indicator), and the USB 3.0 connects
properly.
2. Check the drive installation status.
3. Reinstall MVS client or drive.
2
The live view of
camera is black.
1. The iris is closed.
2. Camera error
1. Open the iris.
2. Reboot the camera.
3
Camera cannot be
triggered
1. Incorrect cable
connection.
2. The camera works in
the internal trigger mode
Make sure the trigger mode is correct and
the external trigger is well connected.
4
The live view and
image are normal,
while the image
saved could not be
displayed properly.
The mismatched image
format.
Make sure the image format what you
saved is supported.
