11
Troubleshooting
1
I have installed my doorbell, but the chime in my home
doesn’t function.
Please confirm the following details.
1. Make sure the right input voltage range (12V to 24V)
has been used. Your doorbell is designed to work
with at least 12 volts of AC power, which is in line with
a majority of standard doorbell systems. Doorbell
running at a lower voltage (or running on DC rather
than AC) may cause chime malfunction.
2. Select the right chime type (same as the product
label) in the Hik-Connect app.
3. Make sure the chime model used in your home
is compatible with the doorbell. Please check the
compatibility list on https://us.hikvision.com/en.
4. Power on the doorbell and wait for 10 minutes to
3 hours, and then try again.
2
I have failed to connect my doorbell to Wi-Fi.
1.
Make sure your doorbell is not blocked by firewall or
any limitation in your network.
2. Do not connect too many devices to the router.
3. Make sure the static IP setting is disabled and the
router can distribute IP address to your device (DHCP
is on).
3
My doorbell is offline frequently.
1. Make sure the doorbell has a strong and stable Wi-Fi
signal.
2. Make sure your router and the Internet is functional.
3. The doorbell requires at least 2 Mbps uploading
speed, please make sure the bandwidth of the network
is sufficient, and do not have too many devices
connected to the router.
4. If all the troubleshooting techniques listed above do
not resolve the problem, please delete the device from
your Hik-Connect account, reset, and re-add.