HighSecLabs SM20N-3 User Manual Download Page 2

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2/4/8 PORT SECURE KM: SM

20N-3_SM40N-3_SM40NU-3_SM80N-3_SM80NU-3

SM80NU-3 SM80NU-3 SM80NU-3

2/4/8 PORT SECURE KM: SM20N-3_SM40N-3_SM40NU-3_SM80N-3_SM80NU-3

SM80NU-3 SM80NU-3 SM80NU-3

Table of Contents

Introduction ....................................................................................... 3

Intended Audience ............................................................................. 3

What is a KM (Keyboard / Mouse) Product? ..................................... 3

Package Contents .......................................................................... 3

Revision .......................................................................................... 3

Overview ............................................................................................ 4

Safety Precautions ......................................................................... 4

Safety Precautions (French) ........................................................... 5

User Guidance & Precautions ........................................................ 6

Main Features ................................................................................ 8

Tamper Evident Labels ................................................................ 10

Active Anti-Tampering System .................................................... 10

Product Enclosure Warning Label ............................................... 10

What is Virtual Display Technology (VDT) ....................................... 11

Equipment Requirements ............................................................ 12

Front Panel Features ................................................................... 14

(SM20N-3; SM40N-3; SM40NU-3) ............................................... 14

Front Panel Features ................................................................... 15

(SM80N-3; SM80NU-3) ................................................................ 15

Rear Panel Features ..................................................................... 16

(SM40NU-3) ................................................................................. 16

Product Specifications ................................................................. 17

Before Installation ....................................................................... 19

Installation ....................................................................................... 20

Typical system installation ........................................................... 22

Operational Setup ............................................................................ 23

Other Settings .................................................................................. 27

Driver Installation ............................................................................. 28

Operating the Product ................................................................. 29

Troubleshooting Guide .................................................................... 32

Summary of Contents for SM20N-3

Page 1: ...N 3_SM40NU 3_SM80N 3_SM80NU 3 SM80NU 3 SM80NU 3 SM80NU 3 Products covered by this manual Secure KMs SM20N 3 2 Port SM40N 3 4 Port SM40NU 3 4 Port with fUSB SM80N 3 8 Port SM80NU 3 8 Port with fUSB Rev E Doc No HDC10344 Secure KM Product 2 4 8 Port User Manual ...

Page 2: ...r Guidance Precautions 6 Main Features 8 Tamper Evident Labels 10 Active Anti Tampering System 10 Product Enclosure Warning Label 10 What is Virtual Display Technology VDT 11 Equipment Requirements 12 Front Panel Features 14 SM20N 3 SM40N 3 SM40NU 3 14 Front Panel Features 15 SM80N 3 SM80NU 3 15 Rear Panel Features 16 SM40NU 3 16 Product Specifications 17 Before Installation 19 Installation 20 Typ...

Page 3: ...se and Video the KMs controls only Keyboard and Mouse with all displays connected directly to computers It is suitable for users that need to simultaneously monitor multiple displays and easily interact with multiple sources Package Contents Inside product packaging you will find the following HSL Secure KM Product DC Power Supply 2 port model AC Power Cord 4 8 port models User Guidance Documentat...

Page 4: ...trates the product s case o The product is exposed to excessive moisture water or any other liquid o The product is not working well even after carefully following the instructions in this user s manual o The product has been dropped or is physically damaged o The product shows obvious signs of breakage or loose internal parts o In case of external power supply If power supply overheats is broken ...

Page 5: ...certifié fourni par le fabricant ou fournisseur de service autorisé Si une des situations suivantes survenait faites vérifier l appareil par un technicien de maintenance qualifié o En cas d alimentation externe L alimentation de l appareil surchauffe est endommagée cassée ou dégage de la fumée o ou provoque des court circuits de la prise du secteur o Un liquide a pénétré dans le boîtier de l appar...

Page 6: ...FD action will be indicated by front panel LEDs blinking all together d When product boots after RFD keyboard and mouse will be mapped to the active channel 1 and default settings will be restored erasing all user set definitions 3 The appropriate usage of peripherals e g keyboard mouse display authentication device is described in detail in this User Manual s appropriate sections Do not connect a...

Page 7: ...include telecommunication equipment c That include frame grabber video cards d That include special audio processing cards 9 Product has a remote control port in the back panel labeled RCU Do not use this port it is inoperable and for future use 10 Important Before re allocating computers to channels it is mandatory to power cycle product keeping it powered OFF for more than 1 minute 11 Product lo...

Page 8: ... support for microphone or any other audio input device Video path is kept separate from all other traffic enforcing unidirectional native video flow EDID emulation is done at power up and blocks all EDID MCCS writes For DisplayPort video filtration of AUX channel exists to reject unauthorized transactions Isolation of power domains Complete isolation of power domains prevents signaling attacks Se...

Page 9: ... switching channels will not affect processes performed by the USB device connected to the locked channel Freeze Audio feature Dedicated Freeze Audio push button on front panel enables to lock this function to a specific channel in a way that switching between channels leaves the audio function locked to current channel Cursor navigation Virtual Display Technology VDT VDT allows navigation between...

Page 10: ... tamper evident label is missing appears disrupted or looks different than the example shown here please call Technical Support and avoid using that product Active Anti Tampering System Product is equipped with always on active anti tampering system If mechanical intrusion is detected by this system the Product will be permanently disabled and all LEDs will blink continuously If product indicates ...

Page 11: ...able seamless mouse and keyboard switching between multiple displays With VDT user simply moves mouse cursor across neighboring displays to switch between connected computers VDT allows to configure any desired display positioning including displays with different sizes and resolutions The VDT Configurator software controls the configuration of any set of display sizes resolutions geometry and phy...

Page 12: ...se port b For security reasons products do not support wireless keyboards In any case do not connect wireless keyboard to product c Non standard keyboards such as keyboards with integrated USB hubs and other USB integrated devices may not be fully supported due to security policy If they are supported only classical keyboard HID operation will be functional It is recommended to use standard USB ke...

Page 13: ...s such as smart card readers and CACs are authorized for use For authorizing additional USB devices to work with product Configurable Device Filtering CDF mechanism is used with configuration permissions limited to authenticated administrators For more details please refer to the fUSB Configuration Manual User Audio Devices Product is compatible with the following types of user audio devices Stere...

Page 14: ... 4 8 PORT SECURE KM SM20N 3_SM40N 3_SM40NU 3_SM80N 3_SM80NU 3 SM80NU 3 SM80NU 3 SM80NU 3 Front Panel Features SM20N 3 SM40N 3 SM40NU 3 Note the model described in above image is SM40NU 3 4 port with fUSB The other models are identical except for the following SM20N 3 2 port without fUSB SM40N 3 4 port without fUSB ...

Page 15: ... SM80NU 3 SM80NU 3 SM80NU 3 2 4 8 PORT SECURE KM SM20N 3_SM40N 3_SM40NU 3_SM80N 3_SM80NU 3 SM80NU 3 SM80NU 3 SM80NU 3 Front Panel Features SM80N 3 SM80NU 3 Note the model described in above image is SM80NU 3 8 port with fUSB Model SM80N 3 is identical except for not having fUSB function ...

Page 16: ...SM40NU 3 לגיל לחזור אריה זאב 17 לידו החלון הטבעת ננו יוליססמים בראן המים חדר ישנתי Computer interface group AC power cable connector IEC 3 Restore to factory default Console ports group Remote Control non operative for future use USB keyboard mouse ports Audio input jack 3 5mm stereo PS 2 keyboard mouse ports USB Type B for Keyboard Mouse Audio input jack 3 5mm stereo USB Type B for fUSB USB port ...

Page 17: ...plays per channel special driver must be installed Maximum total number Of supported displays 32 8 port KM model Console Audio Input plug 1 8 3 5mm stereo plug Console Keyboard Input USB Type A female connector 4 ports also have PS 2 port Console Mouse Input USB Type A female connector 4 ports also have PS 2 port Console Audio input jack 1 8 3 5mm stereo female jack Front Panel indicators CAPS LOC...

Page 18: ...ttons Configurator Settings Display physical size Display resolution X Display resolution Y Display orientation Portrait Landscape Display head 1st 2nd 16th Display location coordinates Mouse speed 1 10 Mouse acceleration 1 10 VDT Enable Disable Prevent transition while dragging feature Enable Disable Operating Temp 32 to 104 F 0 to 40 C Storage Temp 4 to 140 F 20 to 60 C Humidity 0 80 RH non cond...

Page 19: ...n a secure and well protected environment to prevent potential attacker access Consider the following when deciding where to place product Product front panel must be visible to the user at all times The location of the computers in relation to the product and the length of available cables typically 1 8 m Warning Avoid placing cables near fluorescent lights air conditioning equipment RF equipment...

Page 20: ...reless keyboards In any case do not connect wireless keyboard to product 3 Non standard keyboards such as keyboards with integrated USB hubs and other USB integrated devices may not be fully supported due to security policy If they are supported only classical keyboard HID operation will be functional It is recommended to use standard USB keyboards 4 Console USB mouse port supports Standard KVM Ex...

Page 21: ... product to any free USB port on computer using a USB cable Note Do not connect the USB cable if fUSB functionality is not needed for that computer If only some of the computers use fUSB functionality such as user authentication make sure that computer 1 is connected to the USB device If needed switch channels computer mapping to create this configuration When product is powered ON and connected U...

Page 22: ...3_SM40N 3_SM40NU 3_SM80N 3_SM80NU 3 SM80NU 3 SM80NU 3 SM80NU 3 2 4 8 PORT SECURE KM SM20N 3_SM40N 3_SM40NU 3_SM80N 3_SM80NU 3 SM80NU 3 SM80NU 3 SM80NU 3 Typical system installation Note Above figure illustrates system sketch of 4 port KM with fUSB port ...

Page 23: ...lecting one of the predefined setups To select a default configuration type press on the console keyboard one of the keyboard shortcuts as described in the following figures The configuration loaded will include the following parameters in addition to displays arrangement All displays are 1920 x 1200 resolution same size 26 diagonal Mouse acceleration is set to 6 Mouse speed is set to 5 VDT is ena...

Page 24: ...24 Section 4 Operation 2 4 8 PORT SECURE KM SM20N 3_SM40N 3_SM40NU 3_SM80N 3_SM80NU 3 SM80NU 3 SM80NU 3 SM80NU 3 Using Keyboard shortcuts ...

Page 25: ...25 Section 4 Operation 2 4 8 PORT SECURE KM SM20N 3_SM40N 3_SM40NU 3_SM80N 3_SM80NU 3 SM80NU 3 SM80NU 3 SM80NU 3 2 port KM Predefined Setups ...

Page 26: ...26 Section 4 Operation 2 4 8 PORT SECURE KM SM20N 3_SM40N 3_SM40NU 3_SM80N 3_SM80NU 3 SM80NU 3 SM80NU 3 SM80NU 3 4 8 port KM Predefined Setups ...

Page 27: ...offers a unique feature that further improves usability Prevent transition while dragging When this feature is enabled if the user drags an object on one display while holding left mouse key pressed cursor would remain in that display even if display borders are crossed Notes 1 Keyboard shortcut keys are to be pressed sequentially 2 CTRL key refers to LEFT CTRL key The following table describes th...

Page 28: ...80NU 3 SM80NU 3 SM80NU 3 SM80NU 3 Driver Installation To enable proper product interaction with computers having multiple displays mouse driver software must be installed Driver can be loaded from website The driver is available in EXE file that installs itself on target computer ...

Page 29: ...er display If computer is connected to multiple displays the cursor will be positioned at the center of the primary display The currently selected channel is indicated by white color illumination of the appropriate push button Once a different channel is selected keyboard mouse audio and fUSB functions follow selected channel unless Freeze fUSB Freeze Audio functions have been activated see below ...

Page 30: ...evice etc the fUSB LED will not illuminate at all and USB device will be inoperable In such case the USB device must be replaced with a qualified device Since channel 1 is the default active channel after power up and in case only some of the channels operate with a USB device it is recommended to make sure computer 1 is connected to USB device Once the user switches channels for example to channe...

Page 31: ...ndication In order to enhance usability product provides keyboard status indications via dedicated LEDs located on product front panel To maintain the required unidirectional connectivity between keyboard and product these indication are not given on the keyboard itself as done with non secure products The keyboard status indications are given via 3 LEDs on the front panel of the product CL CAPS L...

Page 32: ...roblem Product enclosure appears disrupted or all channel select LEDs flash continuously Solution The product may have been tampered with Please remove product from service immediately and contact Technical Support Important Security Note If you are aware of potential security vulnerability while installing or operating this product we encourage you to contact us immediately in one of the followin...

Page 33: ... different keyboard Do not use a wireless keyboard Mouse Problem Mouse cursor does not switch from primary to secondary display Solutions Driver supporting multiple displays was not installed or not installed properly on computer Reinstall driver Problem Mouse and keyboard are not working two channels Solutions Check that computer USB and video cables are not crossed i e computer 1 video is connec...

Page 34: ... that the USB device is properly connected to product console Check that the fUSB status LED is steady green If fUSB status LED is not illuminated at all the device is not recognized by the product If fUSB status LED is flashing green device is rejected or non qualified for security reasons To resolve please contact your system administrator Problem fUSB is not working one channel only Solutions C...

Page 35: ...te of publication Because HSL must respond to changing market conditions it should not be interpreted to be a commitment on the part of HSL and HSL cannot guarantee the accuracy of any information presented after the date of publication PRODUCT DESIGN AND SPECIFICATION IS SUBJECT TO CHANGES WITHOUT NOTICE This Guide is for informational purposes only HSL MAKES NO WARRANTIES EXPRESS OR IMPLIED IN T...

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