RR37xx_8xx_28xx Controller Windows Boot RAID Installation Guide
10
Trouble shooting
No supporting host adapter is found
Take rr3720.nsh for example.
In the UEFI environment, run thecommand,"rr3720.nsh (Please see UEFI Read me for
specific input content.)".
Solutions:
If you get the message, "No supporting host adapter is found." Try the following,
a. The error message is to remind the user that when the card cannot be found in UEFI.
Make sure the HighPointRR Controller is installed into a PCIe slot with x8 or x16 lane.
b. In order to avoid this slot is broken, so replace the slot and test again.
No supported controller detected
In the UEFI environment, run the command, "ArrayCreate.efi".
Solutions
: If you get the message, "No supported controller detected." Try the following,
a.
Check whether the Storage option ROM is ‘Enabled’ in the motherboard BIOS.
b.
Check whether SATA/SAS is connected to the controller.
c.
Replace the motherboard slot, enter the UEFI environment and re-enter the command.
If none of the above methods work, please provide
. You can submit a support
ticket using our
, include a description of the problem in as much detail
as possible.