Troubleshooting
Problem
Solution
Cause
One pad feels stronger than the
other
This is normal. Different areas of
your body will react differently
Nothing needs to be done. Make sure
the pads are moist and are making
good contact
During use the skin feels a painful
burning sensation or the
stimulation becomes weakened
Adhesive gel pads are not adhering
firmly to the skin. Or the gel pads
are too dry
Apply a few drops of water to adhesive
surface of each pad and make sure the
pads are pressed firmly to the skin
during application
Unit is ON, but no sensation is
felt in the pads
Both pads are not firmly on the skin.
Or there is a loose connection.
Or the intensity level needs to be
increased
Make sure both pads are firmly pressed
to the skin. Make sure all connections
are secure from the unit to the wires and
the wires to the pads.
Increase the intensity level
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