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Hi-Touch Imaging Technologies CS-310, User Manual

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Hi-Touch Imaging Technologies CS-310 User Manual Download Page 6

www.hi-ti.com 

                                                                 

6 

 

Chapter 1 Hardware Installation 

 

1-1 Check Accessories 

 

Please make sure the following items are included when you unpack the card 
printer.  
 

 

1.Card Output Hopper 
 
 

2. Weight 

 

 

3. USB Cable 
 

 
 
 
 
 
 

4. Power Cord 

 

5. User Manual 

 

 
 
 
 

6. CD 
 

7. Cleaning Roller 

 

 
 
 

8. Cleaning Kit 

 

 

 

If any of the above items is missing, please contact your nearest HiTi 

customer-support facility or your local HiTi distributor.    For detailed information, 
please refer to 

Appendix D:

 Customer

 Service Information.

Summary of Contents for CS-310

Page 1: ...www hi ti com 1 HiTi Card Printer CS 310 320 User Manual HiTi V 2007 11 ...

Page 2: ...d with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose HiTi Digital Inc shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing the performance or the use of this material Reproduction adaptation or translation of this manual is prohibited without prior writte...

Page 3: ...ug or other similar surface may never block the openings These products should never be placed near or over a radiator or a heat register or in a built in installation unless proper ventilation is provided 6 This product should be operated from the type of power indicated on the marking label If you are not sure of the type of power available consult with your dealer or with the local power compan...

Page 4: ...Driver Instruction 18 Chapter 3 Operation Instruction 29 3 1 LCD Display Instruction 29 3 2 Operation Instruction 29 Chapter 4 How To Clean Maintain 31 4 1 Clean Cleaning Roller 32 4 2 Clean Print Path 33 4 3 Clean TPH Head 34 4 4 Clean Air Filter 35 4 5 Clean Card insert Mechanism 36 4 6 Clean Ribbon Sensor 37 Chapter 5 Troubleshooting 38 5 1 Error Message Solution 38 Appendix A Hi Ti Card Printe...

Page 5: ...y plastic cards such as personalized ID cards credit cards membership cards etc Please read this manual carefully and complete the installation before operating the printer HiTi Card Printer CS 310 320 Features z Supports double side printing z High quality printing z Supports multiple ribbon types z Supports various card types z Compatible with HiTi Card Desiree CS professional software CS 310 su...

Page 6: ...ck the card printer 1 Card Output Hopper 2 Weight 3 USB Cable 4 Power Cord 5 User Manual 6 CD 7 Cleaning Roller 8 Cleaning Kit If any of the above items is missing please contact your nearest HiTi customer support facility or your local HiTi distributor For detailed information please refer to Appendix D Customer Service Information ...

Page 7: ...pecification it may cause significant damage to HiTi ribbon may reduce the life span of HiTi Card Printer may damage print head and may cause unsatisfactory color performance C LCD Display The status of the printer is displayed on the LCD screen you can use OK ESC buttons to control the operation of the printer and for troubleshooting D ID Button To replace ribbon cartridges please gently slide th...

Page 8: ... power cord here C USB Connector Please connect the printer to a controlling device such as a PC or a laptop hereby using the build in USB connector D Specification Label Printer specification and detail information display label For CS310i CS320i Card Printer Laminator the back view is shown as follows A B C D Card Printer Laminator ...

Page 9: ...Please refer to Chapter 5 Troubleshooting for resolving this error message Status Light Green LED means that the status of the card printer is normal Error Light Red LED means that an error has occurred Please begin the troubleshooting procedures B LCD display The device status and error messages are displayed on this LCD display C Control Button You can use OK ESC buttons to check the information...

Page 10: ... driver Please refer to Chapter 2 4 You will see a New Hardware Found message display on the PC screen Then it will automatically initiate the printer driver 5 The card printer will automatically check the printer status when you turn on the power If the status LED lights stable green that would indicate that the printer is ready If the error LED lights on please check the ERROR message displayed ...

Page 11: ... receivers Turn the cleaning roller after its installation if it turns smoothly then the installation of the cleaning roller should be correct If it does not turn smoothly please re install the cleaning roller 4 Please close the cover of the cleaning module and close the ribbon door to finish the installation of the cleaning roller Remark For CS310i CS320i Card Printer Laminator please install the...

Page 12: ...weight properly as illustrated Notes 1 The card should be inserted horizontally into the Card Input Hopper The contact smart card and magnetic stripe card need to be inserted in a specific way as illustrated 2 If the cards in the Card Input Hopper can not be picked up smoothly by the printer please make sure the cards are not sticking to each other by loosening or shuffling the cards with your fin...

Page 13: ...lift the ribbon door up 4 Hold the ribbon cartridge handle and insert it into the printer as illustrated Please make sure the drive gear is properly seated against the ribbon spool 5 Close the ribbon door Make sure the STATUS LED displays green light and the LCD display shows READY Remark For CS310i CS320i please install the lamination ribbon into the laminator as above illustrated ...

Page 14: ...gher Available USB port 100 MB or more free hard disk space CD ROM Drive For CS310i CS320i please follow the below procedures to install software Notice 1 Microsoft MS MS DOS and Windows are registered trademarks of the Microsoft Corporation 2 Pentium is a U S registered trademark of the Intel Corporation 3 Brands and product names are trademarks or registered trademarks of their respective compan...

Page 15: ...un exe in the disk 2 Please select Driver HiTi CS 310 CS 320 and install 3 Click the Start button to install the driver 4 Connect the printer to the PC using the USB cable and turn the printer on 5 In Windows 2000 or Windows XP if there s message dialog showing Digital Signature Not Found or Driver Incompatibility please click Yes to continue to install the driver ...

Page 16: ...r and the installation will be finished 2 2 Uninstall Driver 1 Under Control Panel Add Remove Programs you can find HiTi CS 310 320 Card Printer 2 Select Remove option then the system will begin to uninstall the HiTi CS 310 320 driver 3 The Uninstall program will now prompt you to restart Windows ...

Page 17: ... execute the autorun exe in the disc 2 Select Software CardDesiree CS and install 3 Select language and destination then press the Start button 4 When the installation is finished a pop up message will appear to ask whether or not to place a Card Desiree CS icon on the Windows Desktop 5 The Card Desiree CS installation is finished ...

Page 18: ...on then select Printing Preferences The printer driver is divided into seven different categories not including general properties integrated in a main page The seven different categories list as below 1 Device Option 2 Printing Area 3 Color 4 Tools 5 Magnetic Encoding 6 Import Export 7 Lamination This function is available for CS310i CS320i only 8 About ...

Page 19: ...mode the printing quality will be enhanced but printing speed will be a little bit lower D K only on Back This option is available only for YMCKO ribbons When it is marked the front side of the card will be printed by YMC of YMCKO meanwhile the back side will be printed by K of YMCKO Then the user can print out one double side card by one set of YMCKO YMC for the front side K for the back side E C...

Page 20: ...0 0 in graphical objects It means the color in black RGB 0 0 0 will always be composed by Y M and C Always on The Resin K within the YMCKO ribbon will be applied to print all of the black RGB 0 0 0 in the images Text only The Resin K within YMCKO ribbon will be applied to print the graphical object Text which is transmitted by GDI command but will not be applied to the black part in the images or ...

Page 21: ... by Resin K within the YMCKO ribbon or the Resin K ribbon please select Resin K Panel to edit the printing area A Overcoat Dye Panel When you click Overcoat Dye Panel you can edit the area which will be covered black and uncovered white by the over coating and YMC within the YMCKO ribbon B Resin K Panel When you click Resin K Panel you can edit the area which will be covered and uncovered by the R...

Page 22: ...ter the modification E Import Import the layout setting file from any location for editing F Export Export the layout setting file to any location G Add Rectangle Add a non printing area You can set the width height and position of this area H Erase Rectangle Delete a non printing area I Rectangle list You can select a different rectangle from the rectangle list J Reverse You can inverse all no pr...

Page 23: ...ptimized Color General The standard color presentation 2 HiTi Optimized Color Enhanced Stronger contrast 3 Windows Color Management When applying this option please follow the procedures as below a Please check whether the HTCS310 HTCS320 file exists or not Control Panel Printers and Faxes HiTi CS 310 320 Properties Color Management A B C D E F ...

Page 24: ...ale ranges from 5 to 5 and displays a range of adjustment between Yellow and Red z Light Dark Adjuster bar L D bar The adjustment scale ranges from 5 to 5 and displays a range of adjustment between Light and Dark z Preview This displays the variation of Skin Tone after adjusting these bars z Reset Return to the original settings F Color Chart You may select a color range and print out a color char...

Page 25: ...e is not too close to the edge of the card in order to avoid any ribbon damage B Cleaning Tool You can use the cleaning mode to clean your printer Use cleaning cards from HiTi C Maintenance Info This function will display cleaning maintenance records and show the procedure for the print head replacement D Advance To show Progress Bar or not E Heating Energy You can set YMC Dye K parameters ranging...

Page 26: ...ase Apply database for encoding Browse browse the path for a database Encoding Data Start From Decide which data to start encoding from a database Notice The database function is for the user who needs encoding by database but is not using Card Desiree CS as their application program C Encoding Port The information about the connection port D Times of Retrying After finishing encoding the encoder ...

Page 27: ...ex 5 11111111 00000000 f 6 HIJKLMN 2468024680 this format is for encoding both the 1st the 3rd tracks ex 6 xxxxxxxx 00000000 g 7 HIJKLMN 2468024680 0987654321 this format is for encoding all of the 3 tracks ex 7 xxxxxxxx 111111111 00000000 Import Export A Import Driver Setting You can import Device and Color settings from other computers to your computer B Export Driver Setting You can export the ...

Page 28: ... Side Lamination B Lamination Type Lamination ribbon options C Transfer Dwell Time The speed of the transfer to do lamination D Transfer Temperature The temperature of the transfer to lamination E Lamination Position To adjust the initial terminal positions of lamination About This section describes the detailed information of this driver and website address for any inquiries A B C D E ...

Page 29: ...n to the previous option Go to the next option OK Go to the next setting menu ESC Return to the previous setting menu 3 2 Operation instruction When the LCD display shows READY you can press OK button to check the printer status or to clean the printer It will go to the main setting menu as follows Main Menu Sub Menu Description RIBBON TYPE The ribbon type in the printer CARD TYPE The card thickne...

Page 30: ...if this error message still persists please contact the HiTi customer service center ADF SENSOR SEL The sensors for card ADF SENSOR 1 ADF SENSOR 2 When the card feeding process fails you can try to switch ADF SENSOR 1 or ADF SENSOR 2 for troubleshooting If the problem can not be resolved please refer to Chapter 5 Troubleshooting The Error Message shown on the Computer Monitor and the Solutions Car...

Page 31: ...printer please put it into plastic bag or use a dust cover to avoid dust accumulation 2 Please don t touch the Thermal Printing Head or use any type of liquid detergent to clean it 3 Please turn off the power after use to avoid printing head damage 4 Please do NOT re use any ribbons and cards that have already been printed on or ribbons or cards not manufactured by HiTi It may cause a card jam or ...

Page 32: ...strated 4 Roll the cleaning roller against the adhesive side of the cleaning card or against the adhesive tape to remove the dust from the cleaning roller 5 Please insert the cleaning roller spool into the spool receivers Turn the cleaning roller after installation if it turns smoothly the installation of the cleaning roller is correct If it does not turn smoothly please re install the cleaning ro...

Page 33: ...Cleaning Path b Press or button to select Lamination Cleaning Path then press OK c Follow Step 4 5 to complete the cleaing process z In PC link mode 1 Turn the power switch of the printer on 2 Connect the printer to the PC with the USB cable 3 Find the driver settings under Control Panel Printers Choose HiTi CS 310 320 and right click mouse button and select Properties 4 Select the Tools and press...

Page 34: ...wab to clean the TPH head Notices 1 Please do not touch the TPH head with your hand 2 Do not use any liquid detergents or aerosol cleaners to clean the thermal printing head 4 Please close the ribbon door make sure the STATUS LED displays green and LCD display displays READY The cleaning process is finished The above procedures are for the TPH of the card printer only NOT for the TPH of the lamina...

Page 35: ...he card printer off 2 Open the ribbon door 3 Slide the air filter out from the side of ribbon door and clean the dust on the filter as illustrated 4 Insert the air filter into the ribbon door and close the ribbon door The cleaning process is finished ...

Page 36: ...rd insert Mechanism 1 Switch the card printer off 2 Open and empty the Card Input Hopper After removing all the cards and the weight please use the sponge cleaning swab to clean the rollers and the sensor on the card insert mechanism ...

Page 37: ...on Sensors 1 Switch the card printer off 2 Open the ribbon door 3 Remove the ribbon cassette 4 Please use the sponge cleaning swab to clean the ribbon sensors as shown 5 Please re insert the ribbon cassette and close the ribbon door ...

Page 38: ...ected to the printer Printer doesn t exist The driver has not been installed Please follow the instruction from the HiTi Card Printer User Manual to install the driver You can download the latest driver from the HiTi website http www hi ti com Card out or feeding error There are no cards in the Card Input Hopper or an error occurs during the feeding process 1 Please check if the Card Input Hopper ...

Page 39: ...HiTi distributor or HiTi customer service center Website http www hi ti com Door open The ribbon is not installed or the ribbon is installed in an improper position or the ribbon door is in the correct position 1 Please check if the ribbon is present 2 Please make sure the ribbon has been properly installed remove and re install the ribbon if necessary 3 Please close the ribbon door to the proper ...

Page 40: ...to the card printer NOTICE If the LCD display does not show NEXT below the CARD JAM message please empty the rejected box and continue the troubleshooting process on the computer monitor NOTICE If the card printer is printing on either side of a card and the Card jam error occurs after printing the first side printing then please follow the previous instructions to remove the card and check if the...

Page 41: ...message still occurs please contact your nearest HiTi distributor or HiTi customer service center Website http www hi ti com USB connection was broken Your PC adopts USB 1 1 Host Controller and uses other USB devices Including other HiTi printers at the same time 1 Please do not use any other USB devices at the same time to avoid USB compatibility problems if your PC is using a USB 1 1 Host Contro...

Page 42: ... if the selected thickness of the card matches the card 3 Verify the weight used 4 Please make sure the cards are not sticking to each other If you still can not solve this problem please refer to the following procedures 1 If this error message appears after you place the cards with printed back side into the Card Input Hopper please switch CARD OUT SNR to DISABLE through the LCD display 2 The er...

Page 43: ... to get step by step instructions 1 OPEN THE DOOR Open the ribbon door to see if the card and the ribbon are sticking together 2 TAKE OFF THE RIBBON Remove the ribbon There are three options for the removal of a jammed card Please press or to select one of these options z AUTO REMOVE CARD Press OK the card printer will show MOVING CARD and remove the card automatically z SEMI AUTO REMOVAL Press OK...

Page 44: ...customer service center Website www hi ti com CHECKSUM ERROR The version of the firmware is not correct Please restart the card printer Or download the latest version of Firmware from the HiTi website and follow the instructions from the HiTi Card Printer User Manual to re install the firmware If the error message still occurs please contact your nearest HiTi distributor or HiTi customer service c...

Page 45: ...equest IBM PC or compatible Windows 2000 XP Vista Pentium class 133MHz computer with 128 MB of RAM or higher 100MB free hard disk space or higher Ribbon Options YMCKO 200 Prints YMCO 200 Prints YMCKOK 170 Prints Resin K 1 000 Prints KO 500 Prints Lamination 350 Prints Gold 1 000 Prints Silber 1 000 Prints Dimensions 275 mm W x 508 mm L x 251 mm H 10 83 W x 20 L x 9 88 H Weight 9 1 kg 20lbs Supply ...

Page 46: ...sofa rug or any other similar surface should never block the openings These products should never be placed near or over a radiator or a heat register or in a built in installation unless proper ventilation would be provided 5 This product should be operated with the type of power indicated on the marking label If you are not sure about the available power source consult your dealer or the local p...

Page 47: ...o guarantee that interference will not occur in a particular installation If these equipment doses cause harmful interference to radio or television reception which can be determined by interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Never push objects of any kind into these products t...

Page 48: ...www hi ti com 48 ...

Page 49: ...www hi ti com 49 ...

Page 50: ...www hi ti com 50 z CE Information ...

Page 51: ...www hi ti com 51 ...

Page 52: ...ware and software applications are also available on HiTi s websites Contact Information Taiwan HiTi Digital Inc 20F No 100 Sec 2 Roosevelt Rd Taipei City 100 Taiwan Tel 886 2 2363 8833 Fax 886 2 2362 1319 Web http www hi ti com China Hi Touch Imaging Technologies Suzhou Building C 36 QiHong Road Suzhou Industrial Park Jiangsu Province PRC Tel 86 512 8717 1688 Fax 86 512 512 6760 1186 Web http www...

Page 53: ... America Hi Touch Imaging Technologies Mexico Agustín González de Cossio Str 1 int 202 Col Del Valle C P 03100 Mexico City D F Mexico TEL 52 55 50253671 52 55 50253672 FAX 52 55 11076206 ext 111 Web http www hi ti com LatinAmerica India Hi Touch Imaging Technologies New Delhi Liaison Office 401 402 4th floor 96 Siddharth Building Nehru Place New Delhi 110019 India TEL 91 11 4180 8191 FAX 91 11 418...

Page 54: ...11 Web http www hitouchimaging com Netherlands Hi Touch Imaging Technologies Netherlands B V ESP 206 5633 AC Eindhoven The Netherlands Tel 31 0 40 256 5166 Fax 31 0 40 290 3176 31 0 40 290 3287 Web http www hi ti nl Middle East North Africa Hi Touch Imaging Technologies Middle East Emaar Business Park Bldg 2 Office 426 P O Box 261750 Dubai United Arab Emirates TEL 971 4 3674547 FAX 971 4 3674221 W...

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