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Hi-Rely RAIDPac-II, Operation Manual

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Hi-Rely RAIDPac-II Operation Manual Download Page 16

9. Troubleshooting and Maintenance

Figure 9 - RP2's Service Access

RP2's serviceable parts can all be accessed and changed from the front panel of the device, EVEN 
WHILE IN A RAIDFRAME BAY AND STILL RUNNING!  The internal drives, fan and panel can all 
actually be safely "hot-plugged" within the RP2 if the pack is running a mission critical function.  

16

Copyright © 2011 by Highly Reliable Systems.  All rights reserved.

(4) Spring-out retained #2 
phillips screws.

Back side of RP2's front 
panel.  For fan service 
access, remove these four 
#2 phillips screws. 

Front Panel connector 
ribbon cable.

3) 3.5“ SATA Hard Drives 
mounted on RP2 rails (slide 
out).  

Summary of Contents for RAIDPac-II

Page 1: ...Highly Reliable Systems RAIDPac II Operations Manual Documentation V1 1 1 Copyright 2011 by Highly Reliable Systems All rights reserved ...

Page 2: ...ech support or directly at https www high rely com HR3 includes SupportReadFirst php Other eSATA ports may only recognize the first drive in a multi drive system or may not function at all Host controller ESATA Ports should support hot Swap and port multiplier capabilities For USB 3 0 connections be sure to have the absolute LATEST drivers for your USB 3 0 host controller If you are using multiple...

Page 3: ...rs to change your RAID settings 9 8 Using HW RAID Manager 13 8 1 Monitoring your RAIDPacs with HW RAID manager 14 9 Troubleshooting and Maintenance 16 9 1 RP2 Service Access 17 9 2 Changing failed drives 17 9 3 Changing failed fan 18 9 4 Installing new drives 19 10 Emergency Field Access to RP2 data from outside of a RAIDFrame 19 3 Copyright 2011 by Highly Reliable Systems All rights reserved ...

Page 4: ...essed stand alone via either SATA or USB 3 0 and a standard Molex drive power connector with adequate power The RP2 is compatible with all existing RAIDFrame units and can co exist with older RAIDPacs in the same unit simultaneously This manual is dedicated to the features of the RP2 and operational notes The previous version of RAIDPac is covered in the manual for each particular RAIDFrame unit 4...

Page 5: ...y Reliable Systems All rights reserved Spring out Retained Screws for service access RAID Activity Status Indicator Error Reset Button Drive Activity Status Indicators for RAIDPacII internal bays 1 2 and 3 Pull Carry Handle Cooling Fan Spring out Retained Screws for service access ...

Page 6: ... 2 RP2 Rear side features 6 Copyright 2011 by Highly Reliable Systems All rights reserved SATA Docking connector MOLEX drive power connector for field use USB 3 0 Docking connector for future use RAID type selection jumpers ...

Page 7: ...e for your operating system s needs or your configuration But no further processes or configurations should be necessary unless you need to change the configuration from the way it was ordered Please note that most drives with useable capacities in excess of 2 TB will be partitioned as GPT Some older operating systems may not recognize a GPT GUID Partition Table partition 7 Copyright 2011 by Highl...

Page 8: ... to the drive position which failed Should should the failure be severe enough to break the RAID the green light at the top will be red the unit will go off line and there maybe red lights also on the drive s which are not operating properly See the section below on troubleshooting for more information 8 Copyright 2011 by Highly Reliable Systems All rights reserved RAID Status Green online working...

Page 9: ... a RAID type has been set that type is branded onto the hard drives Even though the jumpers may change thereafter the RAID type will not change while a branded drive set is in the RP2 RAID type branding has priority over the jumpers However should the jumpers be set to the Single Drive setting the branding is removed and the next RAID type change will become the new branding For example if you had...

Page 10: ... Jumper Position 2 RAID 0 Open Off Covered On RAID 1 Covered On Open Off RAID 5 Covered On Covered On Single Drive Clear Branding Open Off Open Off 10 Copyright 2011 by Highly Reliable Systems All rights reserved RAID Type selection jumpers Position 1 Position 2 ...

Page 11: ...RAID0 1 RAID 1 Mirror is the replication of data onto separate hard disks in real time to ensure continuous availability In a RAID 1 system with two hard disks data in a hard disk will be exactly the same as the data in the other hard disk The RAID group controller will also make use of same smallest size disk space in each hard disk of RAID 1 That is the RAID group controller controller will writ...

Page 12: ...roup controller will rebuild the failed drive upon replacement automatically 5 RAID 5 block level striping with distributed parity distributes parity along with the data and requires all drives but one to be present to operate drive failure requires replacement but the array is not destroyed by a single drive failure Upon drive failure any subsequent reads can be calculated from the distributed pa...

Page 13: ...the error conditions you select for the various RAIDPacs If a drive RP2 is rebuilding it can tell you the percentage of completion of the rebuild You can also change the RAID rebuild priority On the left hand side of the panel are two tabs Basic Mode and Advanced Mode Clicking in these will allow you to use the corresponding feature sets At this time the HW RAID Manager runs only in the tray for W...

Page 14: ... or TLS encryption used in many newer emails servers High rely does not support this program nor troubleshoot email problems If you re having difficulty contact your service tech or try the suggestions below Google for and download the program SendEMail exe Use SendEMail exe to perform this simple test From the command prompt where you downloaded SendEMail exe type sendEmail f Your Email t Recipie...

Page 15: ...Recipient s Email your email address Then click Send Mail Test And you see the test message appear in a few minutes Note Port 587 is an alternate for port 25 which is often blocked in today s business routers We suggest you also try various target email addresses in case lavabit com is blocked If this works for you but you can not configure your email server or firewalls to work go to lavabit com ...

Page 16: ...nal drives fan and panel can all actually be safely hot plugged within the RP2 if the pack is running a mission critical function 16 Copyright 2011 by Highly Reliable Systems All rights reserved 4 Spring out retained 2 phillips screws Back side of RP2 s front panel For fan service access remove these four 2 phillips screws Front Panel connector ribbon cable 3 3 5 SATA Hard Drives mounted on RP2 ra...

Page 17: ... RP2 from the chassis wait 30 seconds and install it again If the error goes away and the drive starts to rebuild things are probably fine as the drive itself just needed a power reset However if the error persists then replacement of the drive in error is probably necessary The position of the red light indicating the error corresponds to the position of the physical drive To change the failed dr...

Page 18: ...eived messages via HW RAID manager of temperature problems the RP2 s fan is the first suspect If the fan is indeed stopped or sluggish or making noises like the bearing is failing the replacement procedure is simple and can even be done while the pack is running in a RAIDFrame chassis without interruption Follow the RP2 s Service Access procedure above Then 1 Remove the four addition inner screws ...

Page 19: ...SB 3 0 works with USB 2 0 also And a standard hard drive MOLEX power plug allows you to plug it into almost any standard PC power supply WARNING It will usually work to power the RP2 from the same computer as the computer you re plugging it into is using However that power supply may not be rated to power the computer and your RP2 DAMAGE to your power supply could occur Because the RP2 contains it...

Page 20: ...Contact Information Highly Reliable Systems 1900 Vassar Street Reno Nevada 89502 2109 TEL 775 329 5139 FAX 775 322 5397 www high rely com 20 Copyright 2011 by Highly Reliable Systems All rights reserved ...

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