©2021 Hestan Commercial Corporation
60
EN
TROUBLESHOOTING GUIDE
(CONTINUED)
SERVICE
All warranty and non-warranty repairs should be performed by qualified service personnel. To
locate an authorized service agent in your area, contact your Hestan dealer, local representative, or
Hestan. Before you call, please have the model number and serial number information ready.
Hestan Commercial Corporation
3375 E. La Palma Avenue
Anaheim, CA 92806
(888) 905-7463
PARTS LIST
Please visit the Hestan website to access the parts list for your Hestan Indoor product:
www.hestanhome.com.
www.hestanhome.com.
SYMPTOM
SYMPTOM
POSSIBLE CAUSE
POSSIBLE CAUSE
SOLUTION
SOLUTION
All other error codes displayed. Critical electronic malfunction.
Attempt a reset at the breaker.
If error code persists, do not use oven;
call for service.
Oven Mode and/or Oven
Temperature backlight on or
blinking
Problem with controller or temperature sensing
Turn both oven controls OFF. If
problem persists, call for service.
Rangetop can still be used.
SMART BURNER ONLY
SMART BURNER ONLY
ER01 - Pan temperature rise
not detected.
Pan not properly positioned on burner or pan was
removed.
Reposition pan.
ER02 - Bluetooth connection
lost.
Dead or low battery in Cue pan.
Fault in pan.
Replace battery.
Replace pan.
ER03 - Low battery
Low battery in Cue pan.
Replace battery.
ER04 - Power loss during
cooking cycle.
Main power to appliance was lost.
Restart your cooking cycle.
ER05 - Ignition error.
Burner could not be ignited after several re-
ignition attempts. Cooking cycle terminated.
Faulty igniter.
Clean burner ports / igniter.
Replace faulty igniter.
ER06 - Contact service.
Faults not described elsewhere in this table will
result in this error code, and any cooking cycles
will be terminated.
Call for service.
ER07 - Pan temperature fault.
Pan reports a fault during cooking cycle.
Replace battery.
Replace pan.
ER08 - Failed to connect to
WiFi.
Wrong provisioning information was entered.
Your WiFi connection / network is disconnected.
Redo the provisioning.
Check your WiFi connection /
network. Redo WiFi setup.
ER09 - Failed to connect to
update server.
Your WiFi connection / network is disconnected.
Wrong server address was entered.
Update server is not available.
Check your WiFi connection /
network. Redo WiFi setup.
Check / Redo server address.
Attempt at a later time.
Summary of Contents for KRD
Page 1: ...INDOOR COOKING Dual Fuel Range KRD Dual Fuel Smart Range KRDS Use Care Manual...
Page 4: ......
Page 68: ......