XI. Guidelines to Troubleshooting
Problem
Possible Solutions
It does not heat.
⚫
Check whether the plug is correctly plugged.
⚫
Check the power supply and switch on it.
It has little steam, or it does not
generate steam.
⚫
Check whether the water tank is correctly
installed.
⚫
Whether the water tank is filled with appropriate
water.
⚫
There is scale or waste in the water tank, please
use after removal.
Water leaks from the tank.
⚫
Ensure that water does not exceed the highest
level.
⚫
Ensure that the water inlet of the water tank is
correctly closed.
⚫
According to the provided operating manual,
always keep the steamer in the upright position.
There is an obvious buzz or the
sound of pumping when the
steamer works.
⚫
Verify the water level; and if there is no water or
the water level is low, please fill water into the
water tank.
Avoid discoloration of metal
accessories on clothes.
⚫
Do not use the steamer directly onto the metal
accessories.
⚫
Be prudent to use steam when there is any metal
accessory in the surrounding.
There is a smell of cloth
scorching.
⚫
Check whether it is used according to the
temperature standard on the clothing care label,
and use a towel;
There is white powder when
steam is sprayed.
⚫
This is not mineral in water, and it is not
abnormal. In case it is attached on the clothing,
please gently scrub and flip.