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My HEOS device turns off and the status LED flashes in red

Solution

Refer to Page

0

The protection circuit has been activated due to a rise in temperature within your HEOS device. Turn the power off, wait about

an hour until this device cools down sufficiently, and then turn the power on again.

–

0

Check the speaker connections. The protection circuit may have been activated because speaker cable core wires came in

contact with each other or a core wire was disconnected from the connector and came in contact with the rear panel of this

device. After unplugging the power cord, take corrective action such as firmly re-twisting the core wire or taking care of the

connector, and then reconnect the wire.

12

Contents

Setup

Use

Troubleshooting

Status LED

Appendix

41

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Summary of Contents for Amp

Page 1: ... Wireless Amplifier Owner s Manual HEOS Amp Contents Setup Use Troubleshooting Status LED Appendix 1 ...

Page 2: ...d PC or NAS 20 Playing music from an external audio device 21 Streaming an external audio device to any HEOS device 22 Playing music from a USB device 23 HEOS account 24 What is a HEOS account 24 Why do I need a HEOS account 24 Signing up for a HEOS account 24 Changing Your HEOS account 24 Playing from Streaming Music Services 25 Adding a Music Service 25 Changing Music Service Settings 25 Listeni...

Page 3: ... Network Standby 39 Deep Standby 39 Off 39 BASIC TROUBLESHOOTING 40 My HEOS Device won t connect to my network using the audio cable 40 I get a message Device was not found 40 My HEOS device turns off and the status LED flashes in red 41 Music cuts out or delays sometimes 42 I hear a delay when using the AUX Input with my TV 42 Connecting to a WPS Network 42 Resetting Your HEOS Device 43 Restoring...

Page 4: ...browse and play music from your own music library or from many online streaming music services 0 True multi room audio play different songs in different rooms or the same song in every room 0 Utilizes your existing home wireless network for quick and easy setup 0 Industry leading microsecond audio synchronization between HEOS device 0 Legendary Denon audio quality If you are in a hurry you can be ...

Page 5: ...lling a wireless network in your home The HEOS Extend Wireless Range Extender sold separately is available as an accessory should you need to setup a new wireless network or extend the range of your existing network Please contact Denon for more information about the Wireless Extender High Speed Internet Connection HEOS accesses the Internet to stream music to your home from many popular online mu...

Page 6: ...S or Android mobile device that meets these minimum requirements iOS Minimum Requirements 0 iOS version 5 0 or later 0 iPhone 3GS or newer 0 iPad 0 iPod touch 3rd generation or newer Android Minimum Requirements 0 Android OS version 2 3 or later 0 All resolutions Contents Setup Use Troubleshooting Status LED Appendix 6 ...

Page 7: ...EOS Amp B Quick Start Guide C Safety Information Sheets D Warranty North America model only E Extended Protection Plan North America model only F Audio Setup cable G Ethernet cable H Power cord NOTE Please use the power cord included in the box for your device Contents Setup Use Troubleshooting Status LED Appendix 7 ...

Page 8: ...o Front panel q A Status LED Please refer to the Status LED Table for LED color and state meaning Status LED Table v p 45 Contents Setup Use Troubleshooting Status LED Appendix 8 ...

Page 9: ...o Controls q w A Volume Up Down buttons Adjusts the HEOS device s volume level up or down B Mute button Mutes or unmutes the HEOS device s volume Contents Setup Use Troubleshooting Status LED Appendix 9 ...

Page 10: ...ed to connect USB storage devices v p 14 E Network Connector NETWORK Used to connect this unit to a wired Ethernet network v p 17 F Speaker terminals SPEAKERS Used to connect speakers v p 12 G Subwoofer Output SUB WOOFER Used to connect this unit to a powered subwoofer v p 13 H Analog Line Input LINE IN Used to connect audio devices with a stereo RCA cable v p 13 I AUX Input AUX IN Used to connect...

Page 11: ...tion You should place your HEOS Amp in a convenient location near the speakers you are connecting it to 0 The HEOS Amp must be within range of your wireless network 0 The HEOS Amp is not waterproof Do not place it near any water source and do not leave it outside in the rain or snow Contents Setup Use Troubleshooting Status LED Appendix 11 ...

Page 12: ...TE 0 Disconnect this unit s power plug from the power outlet before connecting the speakers Also turn off the subwoofer 0 Connect so that the speaker cable core wires do not protrude from the speaker terminal The protection circuit may be activated if the core wires touch the rear panel or if the and sides touch each other 0 Never touch the speaker terminals while the power cord is connected Doing...

Page 13: ... in amplifier o Connecting an Audio Playback Device Connect the LINE IN AUX IN or OPTICAL IN input to an audio playback device CD player portable music player etc using the appropriate cables RESET IMPEDANCE 4㨪16ǡ Class 2 Wiring WOOFER SUB SPEAKERS NETWORK OPTICALIN USB CONNECT AUX IN LINE IN 5V1A R L R L AUDIO AUDIO R L OUT OUT OPTICAL AUDIO HEADPHONE Portable audio Digital device Analog device C...

Page 14: ...ted USB mass storage device containing digital music files to the USB port RESET IMPEDANCE 4㨪16ǡ Class 2 Wiring WOOFER SUB SPEAKERS NETWORK OPTICALIN USB CONNECT AUX IN LINE IN 5V1A USB memory device Contents Setup Use Troubleshooting Status LED Appendix 14 ...

Page 15: ...erica AC 120 V 60 Hz for Europe AC 220 240 V 50 60 Hz Getting the HEOS App The HEOS app is the heart of the HEOS experience Using your mobile device and the HEOS app you can setup browse explore and control your HEOS system right in the palm of your hand from anywhere in your home Download the HEOS app for iOS or Android by searching App StoreSM or Google Play store for HEOS by Denon Contents Setu...

Page 16: ...is connected to your wireless network the same network you want your HEOS Amp connected to You can check this in the Settings Wi Fi menu of your iOS or Android device NOTE If your wireless network is secure make sure you know the password to join your network 2 Make sure you have the included Audio Setup cable handy 3 Launch the HEOS app on your mobile device 4 Tap the Setup Now button at the top ...

Page 17: ...ppear on your HEOS app as a new room in the Rooms screen At your convenience you can assign a name to the HEOS devices to indicate which room you have it placed in 0 Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores CAT 5 or greater recommended 0 Do not connect a Network Connector directly to the LAN port Ethernet connector on your computer Adding Wireless H...

Page 18: ...ou have more than one HEOS Amp you must tell the HEOS system which one you want to control 1 Tap the Rooms tab 2 Select the Room you want to control 3 Select the Music tab to select a music source or the Now Playing tab to control what is currently playing in the selected room 1 2 3 Now Playing Music Rooms Song Name 5 Song Name 4 Song Name 3 Song Name 2 Song Name 1 Outside Bedroom Dining Living Ki...

Page 19: ...pular categories and select a station that appeals to your mood NOTE If you have a TuneIn account you can sign into the TuneIn service under Settings Music Sources TuneIn and access all of your My Favorite TuneIn stations Audio signal Playing music stored on your mobile device 1 Tap the Music tab 2 Select This iPhone iPod iPad Phone 3 Browse the local music on your phone and select something to pl...

Page 20: ... from the Music tab 2 Select the name of your networked PC or NAS network attached storage server 3 Browse the music on your PC NAS and select something to play NAS Network Attached PC Storage PC Audio signal Contents Setup Use Troubleshooting Status LED Appendix 20 ...

Page 21: ...nput on the back of the HEOS Amp 2 Select AUX Input from the Music tab 3 Select the name of the HEOS Amp to which you connected the audio device in step 1 4 Select the name of the input to which you connected the audio device in step 1 5 Initiate playback on the audio device Audio signal Contents Setup Use Troubleshooting Status LED Appendix 21 ...

Page 22: ...o device to the digital optical analog RCA stereo or analog 3 5mm stereo inputs on the back of the HEOS Amp 2 Select AUX Input from the Music tab 3 Select the name of the HEOS Amp to which you connected the audio device in step 1 4 Select the name of the input to which you connected the audio device in step 1 5 Initiate playback on the audio device Audio signal Contents Setup Use Troubleshooting S...

Page 23: ...ce 4 Browse the music on your USB device and select something to play NOTE 0 It may take several minutes for the name of your HEOS Amp to appear in the Local Music list if you have a large number of files on your USB device 0 It is not possible to connect and use a computer via the USB port of this unit using a USB cable Audio signal Contents Setup Use Troubleshooting Status LED Appendix 23 ...

Page 24: ...d you will have access to all of your associated music services play history and custom playlists even if you are at a friend s house listening to music on their HEOS system o Signing up for a HEOS account You will be instructed to signup for a HEOS account the first time you try to access any music service from the main Music menu of the HEOS app o Changing Your HEOS account 1 Tap the Music tab 2...

Page 25: ...and password for the selected music service You only have to enter your account information once as the HEOS account service will securely remember your login information so you don t have to enter it each time you want to play music from the music service Additional Music Services may be available under Settings Music Services o Changing Music Service Settings 1 Tap the Music tab 2 Select the Set...

Page 26: ...ss and hold your finger on room that is not playing music 3 Drag it into the room that is playing music indicated by the red outline and lift your finger 4 The two rooms will be grouped together into a single device group and both rooms will be playing the same music in perfect sync 1 3 2 4 Now Playing Music Rooms Song Name 1 Dining Kitchen Drag one room into another to group them Rooms Now Playin...

Page 27: ... stop playing in the room you dragged out of the group but will continue playing in any remaining rooms 1 3 2 4 Now Playing Music Rooms Song Name 3 Song Name 2 Song Name 1 Bedroom Dining Living Kitchen Drag one room into another to group them Rooms Now Playing Music Rooms Song Name 4 Song Name 3 Song Name 2 Song Name 1 Bedroom Dining Living Kitchen Drag one room into another to group them Rooms Li...

Page 28: ... rooms will be joined together and begin playing the same music in perfect sync 1 2 3 4 Now Playing Music Rooms Song Name 1 Bedroom Dining Kitchen Drag one room into another to group them Rooms Now Playing Music Rooms Song Name 4 Song Name 3 Song Name 2 Song Name 1 Bedroom Dining Living Kitchen Drag one room into another to group them Rooms Living Drag a room out of this group to ungroup it Dining...

Page 29: ...nd music will stop playing in every room except the original master room that was playing before you grouped the rooms together 1 2 3 4 Now Playing Music Rooms Song Name 1 Bedroom Dining Dining Kitchen Drag one room into another to group them Rooms Now Playing Music Rooms Song Name 4 Song Name 3 Song Name 2 Song Name 1 Bedroom Dining Living Kitchen Drag one room into another to group them Rooms Li...

Page 30: ...nserts the item into the queue after the currently playing track and plays the selected item immediately o Play Now Replace Queue Clears the queue and plays the selected item immediately o Play Next Inserts the item into the queue after the current song and plays it when the current song ends o Add to End of Queue Adds the item to the end of the queue o Repeat and Shuffle Playback You can control ...

Page 31: ...your queue by dragging the list f icon on the right side of each track row up or down Deleting Songs from the Play Queue You can remove songs one at a time from the Now Playing queue 1 Tap the Now Playing tab 2 Tap the Queue d icon in the upper right corner of the screen 3 Tap the Pencil e icon to enter Edit mode 4 Tap the track s that you want to delete 5 Tap the Delete g icon to delete all of th...

Page 32: ...he queue Saving Playlists You can save the Now Playing queue as a HEOS Playlist that you can recall later The new playlist will be available from the Playlists button on the Music tab on every controller app connected to your HEOS system 1 Tap the Now Playing tab 2 Tap the Queue d icon in the upper right corner of the screen 3 Tap on the Save h icon 4 Enter a name for your Playlist and tap the Sav...

Page 33: ...ame for your HEOS Amp 3 Select the Save i button to save your changes Changing the Wireless Network Connection 1 Select Network 2 A list of wireless networks that your HEOS Amp can access is displayed 3 Select the network you want your HEOS Amp to join 4 Wait as the HEOS Amp s network connection is changed NOTE Wired networking is automatically selected when the device is connected to a wired Ethe...

Page 34: ...ce to another HEOS device or group of devices across the network When set to Normal high bit rate audio sources originating from the first device such as AUX input WAV FLAC and PCM will be transcoded to ensure the highest level of reliability for the audio stream 1 Select Quality 2 Select Normal default or High If you have selected High and you experience audio dropouts when streaming sources from...

Page 35: ...vice unusable Do not use these features unless you are comfortable making advanced adjustments o Network Settings 1 Select Advanced 2 Select Network Settings 3 Scroll down to see all of the options for a Network Interface wired or wireless b Wireless network settings c Manual or static IP address for your device d Wireless Power Saving 4 Select Save Settings to apply the new settings or Cancel Cha...

Page 36: ...Fi power will be temporarily turned on when accessing the My Devices My Devices Network screen in the HEOS app or whenever the Connect button on the device is pressed o Firmware Upgrade 1 Select Advanced 2 Select Firmware Upgrade 3 Enable or disable automatic firmware upgrades 4 Manually check for a firmware upgrade 5 Select Save Settings to apply the new settings or Cancel Changes to revert to th...

Page 37: ...on the screen to update the HEOS device and or your controller App In the event that you wish to manually initiate an update please follow these steps 1 Select the Settings a icon located in the upper left corner of the main Music menu to display the Settings menu 2 Select Check for Update 3 Follow the instructions on screen to install any available updates to your HEOS system Contents Setup Use T...

Page 38: ... menu to display the Settings menu 2 Select Advanced Settings to display a list the available settings Submit Diagnostics If you are having trouble with your network or HEOS system you may be asked by Denon technical support personnel to select this option This feature will automatically send Denon technical support diagnostic information about your HEOS system NOTE No personal information is sent...

Page 39: ...power the device will automatically enter Network Standby whenever there is no network access or playback for 20 minutes and will automatically resume to full power whenever the device is selected and playing music There is no visible indicator or LED that will show that the device is in Network Standby as it is a fully automatic function o Deep Standby The device also has the ability to automatic...

Page 40: ... device may not be on the same network Verify that the controller device is on the same network as your HEOS devices This is usually configured under the Settings feature on your mobile device If you have more than one network your mobile device may hop to a different network as you move around your home 16 0 Make sure you don t have any other electronic devices interfering with your wireless netw...

Page 41: ...ower on again 0 Check the speaker connections The protection circuit may have been activated because speaker cable core wires came in contact with each other or a core wire was disconnected from the connector and came in contact with the rear panel of this device After unplugging the power cord take corrective action such as firmly re twisting the core wire or taking care of the connector and then...

Page 42: ...hen you see someone speak and when you hear the audio This is because the HEOS system must buffer the audio before it sends it out to the HEOS devices so that it arrives at all devices at the same time 21 0 You can avoid this delay by listening only to the device which is directly connected to the set top box Connecting to a WPS Network Solution Refer to Page If your wireless router support WPS Wi...

Page 43: ... to Factory Defaults Solution Refer to Page Restoring the HEOS device to its factory defaults will clear all of the settings and restore the original software which was installed at the factory Caution All settings will be erased and the software will likely be downgraded To restore your HEOS device to the factory defaults unplug the power cable from the back of the HEOS device Insert a small pape...

Page 44: ...on com Support Email Support HEOSbyDenon com Live Chat www HEOSbyDenon com LiveChat Telephone Toll Free 855 499 2820 M F 10 00AM to 10 00PM EST Sat 12 00PM to 8 00PM EST For the other region If you need additional help in solving problems please contact Denon customer service in your area or visit HEOSbyDenon com Contents Setup Use Troubleshooting Status LED Appendix 44 ...

Page 45: ...o AC power or Deep Standby off off Plug in Booting blink off On Ready Configured and connected to your network solid off On Not Connected to your network solid solid Change Network Connecting to your network blink off Contents Setup Use Troubleshooting Status LED Appendix Status LED 45 ...

Page 46: ...ront LED Action Rear LED Action Setup Not connected solid solid Connect button was pressed blink solid Cable connection is OK solid solid Connecting to your network blink off Contents Setup Use Troubleshooting Status LED Appendix 46 ...

Page 47: ...r LED Action Setup Configured and connected to your network solid off Error solid solid Update Updating blink blink Rebooting blink off Ready Configured and connected to your network solid off Contents Setup Use Troubleshooting Status LED Appendix 47 ...

Page 48: ...nt LED Action Rear LED Action Reset Soft reset Clear user settings fast blink solid Hard reset Factory restore blink solid Rebooting blink off Ready Not Configured solid solid Contents Setup Use Troubleshooting Status LED Appendix 48 ...

Page 49: ...LED Action Rear LED Action Errors Firmware Error slow blink NOT fade off Hardware Error fast blink off Network Error solid solid Volume Change quick blink off Mute slow blink off Contents Setup Use Troubleshooting Status LED Appendix 49 ...

Page 50: ...ED Action WPS a WPS session is active fast blink solid WPS connected for 3 sec solid solid WPS time out for 3 sec solid solid Power Management Network Standby dimmed solid off Deep Standby off off Contents Setup Use Troubleshooting Status LED Appendix 50 ...

Page 51: ...EG 1 Audio Layer 3 CBR VBR 32 320 kbps 32 kHz 44 1 kHz 48 kHz 16 bit m4a aac AAC LC 48 320 kbps 32 kHz 44 1 kHz 48 kHz 16 bit wma wma9 CBR CBR 48 192 kbps 44 1 kHz 48 kHz 16 bit flac flac 44 1 kHz 48 kHz 16 bit m4a ALAC NOTE Files protected by DRM such as Apple s Fairplay DRM are not supported Contents Setup Use Troubleshooting Status LED Appendix Appendix 51 ...

Page 52: ...ncy response 20 Hz to 20 kHz 1 dB o Wireless LAN section Network type Conforming to IEEE 802 11a b g n Used frequency range 2 4 GHz 5 GHz o General Operating temperature 41 F 95 F 5 C 35 C Power supply AC 120 V 60 Hz for North America AC 220 240 V 50 60 Hz for Europe Power consumption 60 W Power consumption in network standby mode 4 W Power consumption in deep standby mode 0 3 W Contents Setup Use...

Page 53: ...7 64 87 3 21 32 93 8 5 16 211 8 27 64 214 1 31 32 50 4 3 8 111 DENON DENON o Weight 6 lbs 2 8 oz 2 8 kg For the purpose of improvement the specifications and design are subject to change without notice Contents Setup Use Troubleshooting Status LED Appendix 53 ...

Page 54: ...tered in the U S and other countries App Store is a service mark of Apple Inc Wi Fi Protected Setup logo is trademark of Wi Fi Alliance Adobe the Adobe logo and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Contents Setup Use Troubleshooting Status LED Appendix 54 ...

Page 55: ... version 29 n LGPL Open Source Used Version ffmpeg 0 8 3 glibc 2 9 libmms 0 6 2 n curl 7 24 0 COPYRIGHT AND PERMISSION NOTICE Copyright c 1996 2014 Daniel Stenberg daniel haxx se All rights reserved Permission to use copy modify and distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this permission notice appear in all copies...

Page 56: ...ETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGE n expat 2 0 1 Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright c 2001 2002 2003 2004 2005 2006 Expat maintainers Permission is hereby granted free of charge to any person obtai...

Page 57: ...ODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE n jQuery Copyright 2014 jQuery Foundation and other contributors http jquery com Permission is hereby gra...

Page 58: ...he Software to deal with the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions z Redistributions of source code must retain the above copyright notice this list of conditions and the followi...

Page 59: ...ranted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The abo...

Page 60: ...t be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARR...

Page 61: ...EVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE n pstdint h 0 1 12 z BSD License z Copyright c 2005 2011 Paul Hsieh z All rights reserved z Redistribution and use in source and binary forms with or without modification are pe...

Page 62: ...y the authors All code authors and representatives of the companies they work for have signed affidavits dedicating their contributions to the public domain and originals of those signed affidavits are stored in a firesafe at the main offices of Hwaci Anyone is free to copy modify publish use compile sell or distribute the original SQLite code either in source code form or as a compiled binary for...

Page 63: ...in a copy of the License at http www mozilla org MPL Software distributed under the License is distributed on an AS IS basis WITHOUT WARRANTY OF ANY KIND either express or implied See the License for the specific language governing rights and limitations under the License n tinyxml 2002 4 3 www sourceforge net projects tinyxml Original file by Yves Berquin This software is provided as is without a...

Page 64: ... OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE n zlib http www zlib net zlib h interface of the zlib general purpose compression library version 1 2 3 July...

Page 65: ......

Page 66: ...www denon com D M Holdings Inc 3520 10356 10ADA 65 ...

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