Henkel AQC-XH, Manual

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LG_XH_CNH_EFF_ALL_8520301_011.DOC Page 21 of 21
Dealer Warranty Procedure
For units delivered within the past 12 months, report any warranty problems
needing repair to our Product support department. Please have information ready
regarding:
1. Henke unit model and serial number,
2. Model of equipment Henke unit is attached to (prime mover)
3. Description of the problem and any helpful information by
the end user. (Photos are always helpful).
Measurements or photos may be r equested by Henke engineering for any issues
regarding prime mover proximity and clearance, or any other unique considerations of fit
and adaptability. These may be n ecessary for a prop er repair rec ommendation and
procedure.
Henke will respond w ith a w ritten labor hour allowance for Henke participation on a
faxed claim form and will ship any required replacement parts. If necessary, a repair
procedure will be included on the claim form. A parts invoice will be generated to confirm
shipment of the replacement parts.
If defective parts are needed for analysis, Henke will request their return.
Any such returned items are to be labeled with the
claim number
and returned to:
Henke Manufacturing Corp.
ATTN: Product Support
3070 Wilson Ave.
Leavenworth, KS. 66048
RGA#_____________
The dealer should perform repairs as agreed on a dealer warranty repair order. Return
the claim form with a copy of the dealer warranty repair order and service report. Credit
as agreed will be issued to the dealer upon receipt of the dealer warranty repair order
invoice (Pro-forma invoice), and upon receipt, inspection and warranty confirmation of
the returned parts if any.
Parts & Service Assistance
Parts and service assistance is available, Monday through Friday, from
8:00 am
to
5:00
pm, CST. Call 913-682-9000.
Our web site,
www.henkemfg.com
, is a q uick source for parts pricing, and many
common parts diagrams.
Parts purchase orders may be faxed in at any time to
913-682-0300
. Faxed orders are
encouraged, as they help insure order accuracy and follow up. Include any special
instructions, such as drop ship addresses on your order.