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Hengstler eXtendo X-56 XF, Operating Manual

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Hengstler eXtendo X-56 XF Operating Manual Download Page 33

eXtendo®

 XF 

Thermal Printer Family 

 

 

Part No. D-684-399 

Mod. No. 4 120322 Eli 

page 33 of 35 

 

 

Printable Width:

 

56 mm (2.20 inches) 

 

 

Operating Voltage:

 

24 VDC ±5 % or 

 

12 VDC (10-15 VDC); optional 

Power Supply 

(recommandation)

 

120 W, 25 ms holdup time (16 Amps peak)

 

Peak Duty Cycle:

 

max 15 printouts per minute; ticket length 150 mm max.. 

 

  

Current Draw: 

 

In standby, approx. : 

40 mA 

 

While printing: 

@21°C, print speed 100mm/s; current in Amps avg.

 

 

 

dots/pixel coverage 

 

12.5% 

25% 

50% 

24 VDC 

1.0 

1.6 

2.8 

12 VDC 

0.9 

1.5 

2.6 

 

 

 

Dimensions 

(W x H x D)

 

96 x 75 x 132 mm (approx., without quick-fit hubs) 

 

 

 

 

Shock and Vibration: 

Vibration: DIN EN 60068-2-6 
Shock:       DIN EN 60068-2-27 (for shipping purposes) 

 

 

 

Summary of Contents for eXtendo X-56 XF

Page 1: ...Part No D 684 399 Version 1 0 Mod No 4 120322 Eli Operating Manual eXtendo XF Thermal Printer Family ...

Page 2: ...ormation contained in this manual is given without regard to any possible patent protection All rights reserved Reproduction translation and or distribution of this document or extracts thereof are permitted only by express authorization from Hengstler GmbH The Hengstler name eXtendo and the Hengstler logo are registered trademarks of Hengstler GmbH Windows and Microsoft are registered trademarks ...

Page 3: ... 5 1Paper Entrance Black Mark Sensor 11 3 5 2Status Indicator 12 3 5 3Printhead Status Sensor 12 3 5 4Exit Sensor 12 3 5 5Paper Low Sensor Option 13 3 6 Graphic Printing vs Printing with Printer s Fonts 14 3 7 Features Selected at Time of Order 15 4 Installation 16 4 1 Unpacking 16 4 2 Function 16 4 3 Mounting the Printer 17 4 4 Paper Guides 18 4 5 Wiring 19 4 5 1Power 19 4 5 2Data Interfacing USB...

Page 4: ...History Factor 28 6 6 Multi Strobe Factor 29 7 Troubleshooting 30 8 Maintenance 30 9 Support and Repair 30 10 Buying Paper 31 10 1 Sourcing Paper 31 10 1 1 Converting Paper 31 10 2 Mark Sensor Locations 31 11 Technical Specifications 32 11 1 Electromagnetic Compatibility 34 11 1 1 FCC Part 15 Class A Device 34 11 1 2 EN55032 Emissions 34 11 1 3 EN55035 Electromagnetic Susceptibility 34 12 Spare Pa...

Page 5: ...eprinted forms or with a predetermined length Black Mark control is available black marks or hole marks The eXtendo XF printer family has been designed for use in a wide variety of applications including ticketing parking transit reverse vending car wash fuel dispensing vending and other kiosk applications The printer is available with USB2 0 and RS 232 data interfaces Driver software including a ...

Page 6: ...d or stated for the making additions repairs or modifications to this printer This documentation may not be copied nor shall its contents be disclosed or used commercially unless such use has otherwise been explicitly agreed to by a duly authorized Hengstler representative in writing The user is responsible for proper handling and installation of this printer The printer should only be shipped in ...

Page 7: ...thermal paper may drastically reduce the life of the print head or cutter and may cause the guarantee to expire For pre printed thermal paper make sure that only appropriate inks are used Details can be found in the Hengstler Paper Specifications as listed in Chapter 1 1 If unauthorized persons perform any repairs or modifications to the printer mechanism and the controller HENGSTLER will not acce...

Page 8: ... of dots on the paper The thermal paper is coated with several compounds At room temperature these compounds are white in color and do not react with each other The heat from the thermal printhead acts as a catalyst in the areas where the small printhead dots are fired causing these compounds to react with each other and form a new compound which is a contrasting color usually black The platen the...

Page 9: ...eXtendo XF Thermal Printer Family Part No D 684 399 Mod No 4 120322 Eli page 9 of 35 3 2 Functional View Figure 1 Key Components 3a 3 1 2 6b 7 8 2a 5 3a 8 4 Paper Feed Direction 1b 6 2c ...

Page 10: ...ed one at a time or both concurrently DC power connects via a 2 pin connector details of which can be found in chapter 4 5 1 For information about the paper low input circuitry and wiring see chapter 3 5 5 For details about the LED status indicator please refer to chapter 3 5 2 Figure 2 3 4 Components and Operation The thermal printhead 3 is positioned above the silicon platen 4 The platen acts as...

Page 11: ...re detailed description of this sensor can be found in chapter 3 5 4 3 5 Operation of Sensors and Status Indicator 3 5 1 Paper Entrance Black Mark Sensor The basic function of the paper sensor in the paper entrance area 2c has been described above But the same sensor is also used to detect Black Marks Black Marks are preprinted black fields placed at equal distances on the paper during the paper c...

Page 12: ...icker Flicker Initialization error On On System hung during initialization Please note that much more detailed information concerning the printer s current state and sensor conditions can be obtained by requesting the printer s status eXtendo Emulation Command Set Reference D 684 112 or by using the eXtendo Diagnostic Tool 3 5 3 Printhead Status Sensor An additional Head Status Sensor is used to d...

Page 13: ...ning that it senses paper by bouncing light off the paper and detecting its reflection The sensor is equipped with a long cable to allow flexible mounting by the customer and the sensor itself is mounted on a small circuit board with a hole to be used for mounting it Simply mount the sensor where it will detect paper low It typically mounted facing the side of the paper roll so that as the diamete...

Page 14: ...cters from the character set are printed This has both advantages and disadvantages The biggest advantage is that the host need only send one character per printed character So if 40 characters are being printed on a line for example only 40 bytes of data plus any overhead for formatting indenting etc need be transmitted over the interface In other words you can print a lot of text and need send o...

Page 15: ... Twincut Full and Partial Cut up to 120 g m Twincut Full Cut Only up to 160 g m Paper Entry Sensor Black Mark Sensor Standard Pos 6 Through beam Sensor in center position Black Mark Sensor in other position Mounting 3 mounting hubs on bottom plate Standard customizable option no bottom hubs 2 mounting brackets or a paper roll holder or just M3 screws can be used instead customizable option pre ass...

Page 16: ...aircraft Please be sure to use this packing if it ever becomes necessary to reship your eXtendo XF unit 4 2 Function Please note that the eXtendo XF printer is a module designed to be integrated into a system and to be operated only as a part of that system for example in a kiosk All technical specifications and instructions contained in this manual and related documentation must be considered and...

Page 17: ...moved leaving 4x M3 threads for mounting See the dimensional drawings for details Bottom View Alternatively the printer can be mounted using the optional mounting brackets These brackets are fixed to the printer with the existing screws on the sides of the printer chassis If you order the mounting bracket as an accessory just remove the four screws on the printer sides and fix the bracket with the...

Page 18: ...chassis See the dimensional drawings for details 4 4 Paper Guides Some applications like parking ticket dispensing use paper in the format of 54 mm wide credit cards The eXtendo XF printer is able to handle such 54 mm wide paper with optional paper guides They are attached to the paper path of the printer with the screws that come with the paper guides Please don t overwind the screw when mounting...

Page 19: ...nction 1 NC no connection 2 D I O Data 3 D I O Data 4 NC no connection 5 SGND I O Signal GND internally connected to 0 VDC Please note that the shell of the USB connector only makes a capacitive connection to the signal ground Please observe the notes regarding signal grounding in Chapter 2 2 4 5 3 Data Interfacing RS232 The printer is shipped with the following serial settings as default 115 200 ...

Page 20: ...nnected to 0 VDC 2 4 TXD 3 5 RXD 6 n c leave unconnected 1 n c 4 jumper to pin 6 6 jumper to pin 4 9 n c Shell Earth Ground Please note that the Hengstler cable is supplied with a flying pigtail on the printer end This pigtail is intended to be fastened to the chassis If it is not needed it can be cut off or just left open Please observe the notes regarding signal grounding in Chapter 2 2 ...

Page 21: ...ndo XF printers The paper roll holder is intended for paper rolls up to 200 mm diameter and comes with a paper pre end sensor The roll holder arm can be adjusted at 9 different angles for utmost flexibility To suit the accessibility of your installation the roll holder arm can be mounted on the left or on the right side Please consider that the paper roll must be moved over the spindle sideway ...

Page 22: ...rt No D 684 399 Mod No 4 120322 Eli page 22 of 35 The spindle accepts a 1 inner diameter of the paper roll and it can also be mounted at two different locations depending on your installation needs See the dimensional drawing for details ...

Page 23: ...n rotate greatly decreasing friction and drag Catch Points More paper jams and transport problems are caused by catch points than any other issue Make sure that the paper path is free of anything that can interfere with free paper flow especially any sharp edges or pinch points into which the paper may stray and become caught Alignment Any paper roll holder design must hold the paper square to the...

Page 24: ...d grounding concept Typically the power supply for the printer and for the computer are separate units with individual grounding Therefore the more important it is to keep both grounding levels closely together It is recommended to locate common groundings as close to the printer power connection as possible rather than at the power supply location High currents can generate high voltage shifts on...

Page 25: ...y of the software tools supplied with the eXtendo XF driver also allow this report to be printed by command without removing the paper Simply click on the Print Info button HINT In case the automatic Info Printout is disabled on your printer you can generate a report when you unlock and lock the printhead 3a Fig 2 three times The eXtendo XF thermal printer family is designed to use paper with the ...

Page 26: ...nd use internal cam action to provide feedback as to when the cutter has returned to its home position Twincut versions with full and partial cut capability can make full or partial cuts under software control Technical specification sheets on standard versions of the cutters themselves are available upon request from Hengstler Please note that when dealing with an eXtendo XF with the Twincut guil...

Page 27: ...ly the most useful tool of the bunch the Print Terminal has 12 sets of 24 buttons each part of them pre programmed with useful commands All buttons are programmable to make them transmit whatever is needed by a single click It also provides a display that show the transmitted data as well as the printer s responses e g upon status request commands Both Command and Print Terminal Tools are very pop...

Page 28: ...tings 6 2 Graphics Bar Codes Printing graphics typically consumes more current than printing only text Text only printing is considered to have 15 dots coverage on average while graphic or barcode printing may go up to 50 consuming 2x to 4x the average current 6 3 Inverse Printing Inverse text printing should be avoided when current matters since everything that s normally black becomes white and ...

Page 29: ... that can help reduce peak current When the double burn feature is turned on only half of the printhead is fired at a time reducing the peak current by 30 but having virtually no effect on average current This can in rare cases be useful if your power supply or connectors have a restrictive maximum current but note that this setting limits the print speed ...

Page 30: ...e effect Alternatively run net stop spooler and net start spooler in a command window un com with admin rights Paper will not load Paper in chute 1 Remove paper from the exit area of the printer 2 Check the exit sensor status with the diagnostic too 8 Maintenance The eXtendo XF printers are intended to be maintenance free and as such do not require any regular service or maintenance 9 Support and ...

Page 31: ...of specific paper types from the few true paper manufacturers in the world and then cut it and roll it to your specifications You may elect to have preprinting or black marks added at this time as well Please make sure that any paper a converter wishes to supply you for use with your eXtendo XF printer conforms with eXtendo XF Paper Specification D 684 122 10 2Mark Sensor Locations eXtendo XF prin...

Page 32: ...int Length 15 mm Note At least 40 mm should be printed in order for the paper to be visible Down to 15 mm ticket length is possible to allow for applications where the printer is used without or a chute and where very short printouts are dropped into a bin or similar conveyance Temperature Range Operating 25 C to 65ºC 20 to 85 RH non condensing Storage 30ºC to 75ºC versions with coated pcb upon re...

Page 33: ...oldup time 16 Amps peak Peak Duty Cycle max 15 printouts per minute ticket length 150 mm max Current Draw In standby approx 40 mA While printing 21 C print speed 100mm s current in Amps avg dots pixel coverage 12 5 25 50 24 VDC 1 0 1 6 2 8 12 VDC 0 9 1 5 2 6 Dimensions W x H x D 96 x 75 x 132 mm approx without quick fit hubs Shock and Vibration Vibration DIN EN 60068 2 6 Shock DIN EN 60068 2 27 fo...

Page 34: ...n between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help 11 1 2 EN55032 Emissions The eXtendo XF family of thermal printers are class A appliances and comply to applicable Class A standards when installed in a properly grounded housing with appropri...

Page 35: ...straight connector 1 5 meters 0684102 DC Power cable with connector and pigtail 1 meter E1684530 Paper Roll Holder Kit XF incl PPE sensor universally configurable E1684201 Mounting Bracket kit XF kit of 5 pairs E1684202 Paper Guides XF kit of 5 pairs E1684203 PPE Sensor with 12 inch 300 mm cable E1684115 PPE Sensor with 22 inch 550 mm cable E1684133 Paper Roll 60 mm wide 55 gr sqm outer inner Ø 10...

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