Henderson ICE CONTROL FSM AUGER, Manual

Page: 5 / 52

5/2012
COMPLETE WARRANTY POLICY
A. PARTS REPLACEMENT AND REPAIR:
Henderson Products, Inc. warrants its manufactured products to be free from defects in material or
workmanship for a period of one year after delivery to the original user, or 18 months after factory
invoice, whichever occurs first. This warranty of our products under normal use and service is limited
to replacement or repair at the company's factory of any parts which are returned to the factory freight
prepaid, and upon examination found to be defective.
B. EXCLUSIONS:
1. This warranty is expressly limited to parts replacement and repair, and is not transferable. Any
expressed warranty not herein provided, and any remedy for breach of contract is excluded and
disclaimed. The implied warranties of merchantability and of fitness for any particular purpose are
limited to one year from delivery to the original user, or 18 months from factory invoice, whichever
occurs first.
2. Any component or part manufactured by others will carry that manufacturer’s warranty, and in no
case will Henderson Products, Inc. be liable, either expressed or implied, for warranties in excess
of those made by the original manufacturer.
3. Henderson Products, Inc. shall not be liable for loss of time, manufacturing costs, labor,
material, loss of profits, incidental, special or consequential damages, direct or indirect,
because of defective products, whether due to claims arising under the contract of sale or
independently thereof, and whether or not such claim is based on contract, tort or warranty.
4. Repairs or modifications done by others, or parts from other sources outside the company's
factory are not covered by this warranty.
5. No agent, employee, or representative of Henderson Products, Inc. has any authority to make any
affirmation, representation, or warranty concerning Henderson Products, Inc. products, except as
specifically stated above.
WARRANTY PROCEDURE
1. Prior authorization by Henderson Products, Inc. must be obtained for all warranty work.
2. Contact our distributor or Henderson Products, Inc. giving complete details of your request, the unit
involved, including serial number, date purchased, who purchased from, and the nature of or reason
for the claim.
3. A Claim number will be assigned, and is required, whenever any warranty is to be paid either in the
form of credit, replacement of parts, or service work. The assignment of this does not guarantee
warranty will be allowed. This number is to identify the request and track parts that may need to be
returned.
4. When warranty replacement parts are shipped, you may be required to return defective part(s) for
inspection by Henderson Products, Inc. or the original manufacturer. In this case, you will be invoiced
for shipment of new components until the old unit is returned.