Hello Direct is a registered trademark.
Executive is a Hello Direct trademark. Patent #D383,758
© H
ELLO
D
IRECT
, I
NC
.
L
I M I T E D
2 - Y
E A R
W
A R R A N T Y
H
E L L O
D
I R E C T
, I
N C
.
5 8 9 3 R
U E
F
E R R A R I
S
A N
J
O S E
, C A 9 5 1 3 8
T
E L
:
4 0 8 . 9 7 2 . 1 9 9 0
F
A X
:
4 0 8 . 9 7 2 . 8 1 5 5
U
R L
:
w w w . h e l l o d i r e c t . c o m
E -
M A I L
:
x p r e s s i t @ h e l l o d i r e c t . c o m
(
G E N E R A L S U P P O R T
)
h i t e c h @ h e l l o d i r e c t . c o m
(
T E C H N I C A L S U P P O R T
)
N
E E D
H
E L P
?
O
UR TEAM OF
C
USTOMER
C
ARE
R
EPRESENTATIVES
ARE STANDING BY
,
READY TO ASSIST YOU
.
M
ON
.- F
RI
. 5
A
.
M
.
TO
5
P
.
M
. S
AT
. 7
A
.
M
.
TO
2
P
.
M
.
P
ACIFIC
T
IME
. O
R
,
CALL TO PLACE AN ORDER
,
USING THE SAME NUMBER
.
Call 1.800.HI.HELLO
1 - 8 0 0 - 4 4 4 - 3 5 5 6
1. Hello Direct warrants this product to be free from
defects in materials or workmanship, under normal
use and service, for two-years from the date of
purchase, subject to the limitations set forth below.
This warranty extends only to the original owner.
This warranty is void if service is performed by
anyone other than Hello Direct.
2. This warranty gives you specific legal rights and you
may also have other rights which vary from state to
state. Hello Direct’s obligations under this warranty
are limited to repair or replacement, at Hello
Direct’s sole option, of the product or parts found to
be defective, as diagnosed by an authorized Hello
Direct customer service representative. Hello Direct
reserves the right to make such inspections as may
be necessary in order to determine the cause of the
defect. Hello Direct will not charge for labor or
parts in connection with any repairs or replacements
covered in this warranty.
3. This warranty does not apply to: (a) product failure
resulting from accidents, improper care or operation,
or negligence (where Hello Direct is not at fault),
or from normal wear and tear. In these cases, repairs
or replacement will be made at a reasonable charge;
(b) consumable parts such as cords, ear cushions,
clothing clips, microphone screens or batteries;
(c) any product which has been subject to alteration
or modification, or which has been installed or used
in any manner contrary to this instruction manual.
4. To obtain warranty repair/replacement service under
this warranty, the owner must call Hello Direct at
1-800-444-3556 for an RMA number and full
return/replacement instructions.
5. This written limited warranty is the only warranty
made by Hello Direct. Repair or replacement as
provided under this warranty shall be the exclusive
remedy available to the purchaser. Hello Direct
shall not be responsible for loss of use of the
product or for any other incidental, special or
consequential damages or expenses incurred by the
purchaser or by any other party, even if Hello
Direct has been notified of the possibility of such
damages or expenses. Except to the extent prohib-
ited by applicable law, any implied warranties,
including those of merchantability or fitness for a
particular purpose, are hereby expressly excluded,
and, to the extent not excludable, are expressly
limited to the duration of this warranty. Some
states do not allow exclusion of implied war-
ranties, limitations on the duration of implied
warranties, or the exclusion or limitation of inci-
dental or consequential damages, so the above
limitation and exclusion may not apply to you.
My voice sounds loud or distorted.
1. Make sure the lapel mic is properly posi-
tioned and pointing toward your mouth.
2. Lower your speaking volume by moving
the sliding tab inside the amplifier’s
battery door towards the “–”.
3. Check the SuperPro User Guide to
make sure the amplifier is set up
properly.
My voice echoes/I sound like I’m
in a tunnel.
Verify that the lapel mic is properly
positioned and pointing toward your
mouth, then see the SuperPro Amplifier
User Guide.
The people I’m talking to say I
sound unclear or too far away.
Adjust the position of your lapel mic,
placing it as close to your collar as
possible, pointing toward your mouth.
Callers can’t hear me, but I can
hear them.
1. Be sure the lapel mic is properly posi-
tioned, and pointing toward your
mouth.
2. Check your amplifier to be sure the
“Mute” button is not activated.
(The red light would be blinking.)
3. This may be an amplifier issue. Check
your SuperPro Amplifier User Guide.
The earbud feels unstable, or won’t
stay in my ear.
Try using an ear cushion (if you aren’t
already), or use the stabilizer clip to
hold the earbud securely in your ear.
The earbud feels too large for my ear.
Try removing the ear cushion from the
earbud speaker.
The cord is pulling on my ear
or clothing.
Reposition the lapel mic and clothing
clip to relieve strain.
T
R O U B L E S H O O T I N G
If your Executive headset is not operating properly, follow the suggestions in this section. If your question is not covered here,
please contact our Customer Care Team at: 1-800-444-3556.
7.
1.
3.
4.
2.
6.
5.
