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Helios COMBO SPH3600-BL SERIES, User Manual

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HELIOS COMBO SPH3600/5000-BL   

6 Maintenance and Troubleshooting 

 

35 

 

6 

Maintenance and Troubleshooting 

This chapter mainly introduces inverter maintenance and troubleshooting. 

6.1 Maintenance 

Clean dust on the top of inverter regularly by dry and soft cloth. Don't use water, corrosive material, 

cleaning agent and strong detergent, etc to clean the inverter. 

If the display panel is too dirty to read, clear them by dry and soft cloth. 

6.2 Troubleshooting 

The inverter is designed according to the standards to meet the safety requirements. The system has 

been tested strictly prior to exiting the factory. If any fault happens, the system will show the alarm 

information and in the meantime, the system will stop operating. Potential reasons or causes for the 

faults are as shown in Table6-1. 

Table6-1

 

Troubleshooting 

Items 

Protection 

Recoverable  or 
not 

Measures 

PV 

input 

protection 

PV1 over-voltage 

Included 

Yes 

Inform 

maintenance 

personnel. 

PV2 over-voltage 

Included 

Yes 

Inform 

maintenance 

personnel. 

PV1 over-current 

Included 

Yes 

Inform 

maintenance 

personnel. 

PV2 over-current 

Included 

Yes 

Inform 

maintenance 

personnel. 

Insulation fault 

Included 

Yes 

Inform 

maintenance 

personnel. 

Battery 

input 

protection 

Battery 

over-

voltage 

Included 

Yes 

Inform 

maintenance 

personnel  if  it  occurs 

Summary of Contents for COMBO SPH3600-BL SERIES

Page 1: ...i USER MANUAL HELIOS COMBO SPH3600 5000 BL Multiple Mode Inverter...

Page 2: ...specification in the contract all statements information and recommendations in this document are provided AS IS without warranties guarantees or representations of any kind either express or implied...

Page 3: ...ply with safety matters during installation operation and maintenance Safety symbol meaning as follows Symbol Description Alerts you to a high risk hazard that could if not avoided result in serious i...

Page 4: ...COMBO SPH3600 5000 BL Foreword iv Change History Changes between document issues are cumulative The latest document issue contains all the changes made in earlier issues Version 1 0 May 1 2018 First...

Page 5: ...otection 5 1 1 7 Warning Mark Setting 5 1 1 8 Electrical Connection 5 1 1 9 Measurement Under Operation 6 1 2 Operation Requirements 7 1 3 Operation Environment Requirements 7 2 Overview 8 2 1 Product...

Page 6: ...on 29 4 7 WiFi GPRS Connection 30 5 Operation Instruction 33 5 1 Opearaion Announcements 33 5 2 Turn on Inverter 33 5 3 Turn off Inverter 33 5 4 Monitoring Setting 33 6 Maintenance and Troubleshooting...

Page 7: ...tails please refer to safety instructions in the relevant chapters Before attempting to operate device please read safety announcements and operation instructions in this section carefully to avoid ac...

Page 8: ...re may cause electric shock or fire Before attempting to operate device check that there is no damage or other potential danger in the device visually Check that other external devices or circuit conn...

Page 9: ...Label Illustartion The labels on the device contain important information about safety operation Don t tear them up or damage them Pay attention to labels on the device The label illustration is as s...

Page 10: ...by light proof material or the PV array will generate high voltage under sunshine If touching PV array accidently it may cause electric shock or human injury There exists dangerous voltage between th...

Page 11: ...device damage Observe the following items to ensure that device works normally When the air humidity is more than 95 don t open the door of inverter In the wet or damp weather don t open device perfo...

Page 12: ...nnection must meet the related country and district standard Don t touch or replace components except terminals 1 1 9 Measurement Under Operation There exists high voltage in the device If touching de...

Page 13: ...to install operate and maintain device the operator must understand the safety announcements know correct operations and be trained strictly Operator should know the structure and working principle of...

Page 14: ...rgy storage inverter PV array batteries grid and smart meter optional which allows customers to reduce their dependence on grid and even become energy self sufficient The system can achieve an optimal...

Page 15: ...0 series inverter is as shown in Figure2 3 Figure2 3 Display panel Table2 1 The illustration of display panel No Mark Meaning Illustration 1 BATT Battery status Green indicator is on which means batte...

Page 16: ...r off grid generation 4 COM Communication status Green indicator is cycle on 0 5s off 0 5s which means inverter communicates with PC or WiFi GPRS Green indicator is off which means inverter doesn t co...

Page 17: ...the remaining energy will charge battery If there still has remaining energy it will be supplied for grid connection generation When the energy generated by PV array is insufficient PV array and batt...

Page 18: ...n PV array generation user can set the charging time and discharging time of battery by WiseEnergy Equipped monitoring software for PC In the peak time set to battery discharging mode for household us...

Page 19: ...monitoring software for PC In the peak time set to battery discharging mode Except household used the remaining energy will be supplied for grid connection generation in the valley time set to batter...

Page 20: ...egarded as back up power to supply power for major load as shown in Figure2 8 In the off grid emergency mode the remaining power supply time depends on battery capacity load and battery remaining ener...

Page 21: ...HELIOS COMBO SPH3600 5000 BL 2 Overview 15 Figure2 8 Off grid emergency mode...

Page 22: ...of accessories are complete and correct If any discrepancy contact the distributor immediately 3 2 Installation Preparation 3 2 1 Installation Environment Requirements Keep the installation place as d...

Page 23: ...d adjust installation procedures according to application Step 1 Determine installation place and mark installation holes in the proper height of wall according to the fixed position paper and then dr...

Page 24: ...by rubber hammer untill all the expansion tubes into holes 3 Pre tighten expansion bolts 4 Loosen flange nut It doesn t need dismantle it Figure3 3 The structure and installation of expansion bolt Ste...

Page 25: ...HELIOS COMBO SPH3600 5000 BL 3 Installation 19 Figure3 4 Install inverter End...

Page 26: ...er K1 K2 K3 K4 K6 K5 PE RCD Figure4 1 Electric circuit diagram 1 K1 is PV input switch K2 is battery switch K3 is grid connected switch K4 is major load switch K5 is load switch K6 is total grid switc...

Page 27: ...nnection symbol No Symbol Illustration 1 BATT Connect with battery 2 WiFi GPRS Install WiFi GPRS module 3 COM Connect with DRM PC METER and BMS to communicate 4 DC SWITCH DC switch optional 5 PV1 PV2...

Page 28: ...rod of the building where the inverter installed It should separate them The grounding of inverter should connect with the grounding system directly and the impedance should be less than 20m Fasten A...

Page 29: ...nput of smart meter Connect L N ports in the output of smart meter with total grid switch K6 as shown in Figure4 4 Grid Smart merter L N L N Energy storage inverter L N L N Figure4 4 Smart meter wirin...

Page 30: ...HELIOS COMBO SPH3600 5000 BL 4 Electrical Connection 24 Figure4 6 Don t connect BACK UP port in parallel Figure4 7 Don t connect BACK UP port with grid End 4 4 PV Input Wiring...

Page 31: ...oid that inverter can t work or inverter damage Use the equipped PV connector and terminals to perform DC input wiring to avoid poor connection or acring The recommended wire is AWG12 or the cross sec...

Page 32: ...the negative metal terminal Step 5 Insert the positive wire and negative wire into the corresponding insulation crust respectively If there has a click sound it means it have been inserted properly S...

Page 33: ...damage Fasten battery cover and nylon cable gland firmly to avoid that water drops into wiring terminals The recommended wire is AWG6 or the cross sectional area of wire is 16mm Step 1 Connect batter...

Page 34: ...from the inside of nylon cable gland install the battery cover and then tighten the nylon cable gland Figure4 17 Battery wiring When using multiple inverters don t connect battery port in parallel to...

Page 35: ...ge DRM1 5 PIN2 Orange DRM2 6 PIN3 White green DRM3 7 PIN4 Blue DRM4 8 PIN5 White blue Ref Gen PIN6 Green Com DRM0 PIN7 White brown Reserved PIN8 Brown Reserved Figure4 20 Pin definition of RJ45 plug P...

Page 36: ...terminals as shown in Figure4 21 The RTS is fixed on either the or pole of the lead acid battery cell located in the center of the battery bank Figure4 21 RTS connection The RTS to be provided with t...

Page 37: ...nection The WiFi configuration refers to Appendix B WiFi Configuration Router Network PC monitoring Smart phone Server Inverter Figure4 22 WiFi GPRS monitoring plan The monitoring APP can be downloade...

Page 38: ...HELIOS COMBO SPH3600 5000 BL 4 Electrical Connection 32 China iOS cellphone China Andriod cellphone Foreign iOS cellphone Foreign Andriod cellphone Figure4 23 The QR barcode of monitoring APP...

Page 39: ...re with grounding wire in the BACKUP port and GRID port Don t touch live wire and neutral wire directly If there has overload protection or short circuit protection power down inverter and then power...

Page 40: ...0 5000 BL 5 Operation Instruction 34 It also can perform monitoring setting through APP in the phone The details refers to B WiFi Configuration and APP user manual Download APP through scanning QR cod...

Page 41: ...e system has been tested strictly prior to exiting the factory If any fault happens the system will show the alarm information and in the meantime the system will stop operating Potential reasons or c...

Page 42: ...ed Yes Inform maintenance personnel if it occurs frequently Battery abnormal None Yes Check whether battery is normal Battery over temperature alarm Included Yes Inform maintenance personnel if it occ...

Page 43: ...ntenance personnel Inverter over current Included Yes Inform maintenance personnel Leakage current protection Included Yes Inform maintenance personnel Off grid output protection Overload alarm None Y...

Page 44: ...ed Yes Inform maintenance personnel Relay fault Included Yes Inform maintenance personnel Smart meter connect fault None Yes Check whether smart meter is normal If normal inform maintenance personnel...

Page 45: ...d battery input with inverter and wait for 5 minutes to discharge completely Please get ready the following information in advance before contacting with us 1 Serial number of inverter 2 Distributor 3...

Page 46: ...n air when midway transshipment Leaching and mechanical damage by rain snow or liquid objects must be prevented 7 3 Storage During storage place the system strictly according to the directions as show...

Page 47: ...ax PV input current A 11 Input group N 2 MPPT route N 2 can be paralleled Max MPPT voltage range VDC 125 550 MPPT voltage range with full load VDC 250 450 Start up PV voltage VDC 100 MPPT efficiency 9...

Page 48: ...00 Rated grid input voltage Vac 220 230 240 Rated grid input frequency Hz 50 60 Rated grid input current A 11 4 10 9 10 4 Max grid input current A 12 5 Grid input short circuit current A 213 Grid outp...

Page 49: ...tput current A 15 9 Off grid output short circuit current 221 Output waveform Pure sine wave Transfer time ms 10 Transfer efficiency DC AC 94 0 Voltage harmonic 1 Linear load Protection features Resid...

Page 50: ...re range 25 60 If operating temperature exceeds 45 it is necessary to decrease 3 of rated power per 1 Operating altitude m 0 2000 Communication port RS485 standard Modbus protocol WiFi standard DRM co...

Page 51: ...e setting hereinafter is operated with Windows XP for reference only If other operating systems or smart phones are used please follow the corresponding procedures 1 Prepare a computer or device with...

Page 52: ...IOS COMBO SPH3600 5000 BL Error Unknown document property name B WiFi Configuration 46 3 Set WiFi connection to the data logger 1 Open Wireless Network Connection Status and click View Wireless Networ...

Page 53: ...as default The network name consists of AP and the serial number of the product Then click Connect 3 Connection successful 4 Set parameters of data logger 1 Open a web browser and enter 10 10 100 254...

Page 54: ...known document property name B WiFi Configuration 48 3 Follow the setup wizard to start quick setting a Click Wizard to start then click Start to continue b Select Wireless connection and select the t...

Page 55: ...ment property name B WiFi Configuration 49 c Click Refresh to search available wireless networks or add it manually Then select the wireless network you need to connect then click Next d Enter the pas...

Page 56: ...ally then click Next f Enhance security settings of the WiFi by selecting any options as listed then click Next Option 1 If you choose to hide AP the SSID of the AP network for your WiFi will be invis...

Page 57: ...to change the encryption mode of the AP network you will need to enter the correspondent encryption method and password before connecting next time Option3 If you wish to change the user name and the...

Page 58: ...t property name B WiFi Configuration 52 g If setting is successful the following page will display Click OK to restart h If restart is successful the following page will display If this page does not...

Page 59: ...s interface after the Web server restart and check the network connection status of the data logger After network setting is complete the Wireless STAmode should be enabled and relative information of...

Page 60: ...s and Abbreviations 54 C Acronyms and Abbreviations A AC Alternating Current AWG American Wire Gauge D DC Direct Current I IEC International Electrotechnical Commission L LED Light emitting Diode M MP...

Page 61: ...HELIOS COMBO SPH3600 5000 BL Error Unknown document property name C Acronyms and Abbreviations 55 RS485 Recommend Standard485 T THDi Total Distortion of the input current waveform...

Page 62: ......

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