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2.

The surge suppressor and the equipment to be protected must be indoors in the same, dry location in the building.

3.

The surge suppressor and the connected equipment must be installed correctly as identified in the surge

suppressor’s installation instructions and be connected to a properly wired and grounded AC power line. Building

wiring and other connections must conform to applicable NEC or CEC (Canada) codes.

4.

All signal lines coming into the system must be protected by the 

Helios®

 surge suppressor. This warranty is

 

null and

void if damage results from transients on any unprotected signal lines (coaxial, telephone, network, etc.).

5.

You must notify 

Helios®

, within 15 days of the occurrence, if a claim is being filed for connected equipment

damage.

6.

This connected equipment warranty is secondary and excess coverage to any existing manufacturer’s warranty,

any home owner’s insurance and/or service contract that may cover the loss.

7. Helios®

 reserves the right to inspect the damaged surge protector, the damaged equipment and the site

 

where the

damage occurred. Please note that you are responsible for any and all costs relating to shipping the

 

damaged

surge suppressor and/or equipment to 

Helios®

. Damaged equipment must remain available for

 

inspection until the

claim has been finalized.

8.

The surge suppressor must be evaluated by 

Helios®

 and show signs of surge damage or be functioning

 

outside

(>10%) of its transient voltage surge suppression design specifications. This warranty is null and void if the

 

surge

suppressor has been opened, improperly installed, abused, misused or modified in any way.

9. Helios®

 must determine, in its sole discretion, that the damage to the equipment resulted from a transient

 

voltage

surge event.

10. Helios®

 must be notified of and approve of any repair facility prior to the connected equipment being

 

serviced,

and 

Helios®

 reserves the right to negotiate and approve the cost at which repairs will be made.

11.

The fair market value of the equipment shall be the fair market value of the equipment specified in the most

 

recent

edition of Orion Blue Book, by Orion Research Corporation, or a valuation as determined by 

Helios® 

at 

Helios'®

discretion.

12.

Exclusions - The 

Helios®

 connected equipment warranty does not cover loss or damage to equipment

 

caused by

acts of God (other than lightning) such as flood, wind or earthquake; war, vandalism, theft, normal-use

 

wear and

tear, erosion, depletion, obsolescence, abuse, low voltage disturbances (power outages, sags or

 

brownouts) or

sustained over-voltages*. Also excluded are: diagnostic charges, service charges,

installation/reinstallation costs, routine maintenance, periodic checkups, loss of use of the product or expenses

arising from loss of programming, reprogramming and/or data.

* A surge is defined as a momentary voltage spike lasting less than one millisecond. A sustained over-voltage lasts

longer than one millisecond but is typically of a lower intensity (voltage). Long duration sustained over-voltages

could possibly overwhelm the protection capabilities of this unit and allow damage to the connected equipment.

One of the major causes is crossed power lines caused by storms or accidents.

To File a Claim: 

1.

 

Contact 

Helios®

 at 866-839-9187 to request an RMA (Return Merchandise Authorization) for the surge

        suppressor. Please have the following information available:

2.     Model number of the Helios® surge suppressor.

3.     Date and place of purchase (proof of purchase must be included with the returned unit; a copy of the 

         

original sales receipt is acceptable).

Summary of Contents for AS-P-601

Page 1: ...ower Solution 1000 can be controlled remotely by another power solution equipped with a remote trigger out feature RemoteACOperation The Remote AC function on enables you to turn your Power Solution on or off using a preamplifier or receiver equipped with a switched AC power outlet providing one touch power control over all components LCD LEDDiagnostics A front panel LCD display and 8 diagnostic L...

Page 2: ...alid in the United States and Canada This limited warranty is provided by Helios a division of Metra Electronics Corporation for the surge suppression device identified by the purchaser s registration as indicated below and there are no other warranties expressed or implied except as required by law including warranties of merchantability and fitness for a specific purpose however all such implied...

Page 3: ...r infrequent surges If there are multiple storms or catastrophic events such as a hurricane tornado etc and the consumer has warning of the impending event all electrical equipment and connections that generate any flow of electricity should be disconnected for the safety of the home the consumer and the products Expanded Limited Replacement Repair Agreement for Connected Equipment In addition to ...

Page 4: ...e damage to the equipment resulted from a transient voltage surge event 10 Helios must be notified of and approve of any repair facility prior to the connected equipment being serviced and Helios reserves the right to negotiate and approve the cost at which repairs will be made 11 The fair market value of the equipment shall be the fair market value of the equipment specified in the most recent ed...

Page 5: ...Helios must receive your completed claim form damaged surge suppressor and supporting documents within 30 days Missing information or documents will significantly delay the processing of your claim 16 Make sure the RMA number is clearly marked on the bottom of the surge suppressor and the outside of the package 17 Please note that you are responsible for all costs associated with packing and shipp...

Page 6: ...Fax 386 252 9399 E Mail HTsupport etherealhometheater com ...

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