Troubleshooting
60
Energy Manager 1.3 - Instruction Manual
7
Troubleshooting
7.1
FAQ
Frequently asked questions and possible remedies are listed in this
chapter. The listed actions can be performed one after the other or
individually.
In the event of connection problems, it has to be checked if the ports 80
(HTTP) and 10021 are released by the provider.
1.
What to do if the connection to the Remote Access Server does not
work?
Check IP address for Remote Management Server. Repeat IP-
address, if necessary.
Check internet connection with another address.
Check browser and update Mozilla Firefox, if necessary.
Check network settings and proxy settings. Disable proxy settings
or add the IP address to the settings, if necessary. Ask your
ITdepartment for help.
Check firewall settings. Disable firewall settings or add the IP
address to the settings, if necessary. Ask your ITdepartment for
help.
Check port settings. Port 10021 must be allowed to send out.
2.
What to do if the connection between Laptop and Energy Manager
does not work?
Check the LAN cable - if a switch is connected, use a straight
through cable.
Check IP, Netmask and Gateway address.
Check firewall – EM must allow connecting.
Port 22 (only for WinSCP and Putty), 8000 and 8001 must be
allowed for communication.
Proxy must be disabled or IP of the EM must be added.
Check Java Runtime Environment (JRE). Version 1.6 has to be
installed (http://www.java.com).
3.
What to do, if no messages are displayed while reading or copying
data from or to USB flash drive.
Wait about 15 to 20 seconds, remove the stick and try once
again.
Use another USB flash drive.
Connection EM/RMS
GPRS/GSM/SMS
access problems
LAN connection
laptop/ EM
No message indicating
storage from or to USB
flash drive
