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TROUBLESHOOTING GUIDE
Q1. There is no live picture sometimes.
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It may be caused by the poor network due to Wifi interference, obstacle blocking and
so on.
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When you are viewing the live picture from the Cloud, please make sure the
network connection between the NVR and router works well. At the same
time, make sure the router provides enough upload bandwidth. To improve
the quality of network, you can reboot the router regularly.
•
When you are viewing the live picture from the same network as your
router’s, please make sure the network connection between the camera
and NVR works well. You can check the quality of
each channel’s signal
strength on the upper right corner of their live pictures.
•
If the Wi-Fi signal is good but the live picture of all the channels
still buffers and lags, another device may interfere the connection
between the NVR and cameras.
•
If the Wi-Fi signal of one channel is poor, move the camera close
to the NVR to check whether the strength of Wi-Fi signal is
stronger and make sure the antenna of the camera is fixed well
and pointed at the right direction. If the Wi-Fi signal of all channels
is poor, please slowly move the antennas of the NVR until they
point at the right direction.
If you need more help, please feel free to contact us at [email protected].
Q2. There is no live picture when using a browser to log in to the NVR.
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Please go to System Setup > Network Setup > Web port to check whether the
Web port has been changed from 80 to another number, e.g. 1111. If yes, input
the IP address and :1111 into IE to visit. For example, the IP address is
192.168.251.106 and the Web port is 1111, then please input
http://192.168.251.106:1111.
•
Make sure you have installed the Web View Control correctly on your IE browser.
Q3. Can I add the extra new camera ?
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The camera with the same brand is recommended when you’d like to add more
cameras. To get the link of buying camera and the detailed guide for adding the
camera, please contact us at [email protected].