Heaven Fresh HF 710, Instruction Manual, Page: 10 / 28

TROUBLESHOOTING
Trouble Possible Reasons Solu on
Power icon is off or does not
work Humidifier is not plugged into
the wall socket Connect power cord to
electrical outlet and press
power bu on.
Power light is on but no mist No water in water tank. Fill water tank with water.
The mist has a strange odour. A new machine. Remove the water tank,
unscrew the lid and let it air
out in a cool area for 12
hours.
It either has dirty water or the
water has been stagnant too
long.
Clean the water tank and refill
with clean water.
Power light is on, but the
machine doesn’t work. Too much water in the water
basin. Remove the water tank. Take
a small cup and remove some
of the water from the
machine’s water basin.
Reinsert the water tank and
make sure that it sits
properly.
The volume of spray mist is
too low. Too much mineral scale in the
water sink. Clean transducer.
Water is too dirty or water
was kept too long in the tank. Clean the water tank and refill
with clean water.
Abnormal noise Vibra on in the water tank
because the water level is too
low. Fill the water tank.
Machine is on an unstable
surface. Move the unit to a stable flat
surface.
Spray mist is coming out of
the area around the nozzle. There are gaps between the
housing around jet nozzles
and
the top of the water tank.
Remove the jet nozzle from
the top of the water tank and
clean with a damp cloth.
Rea ach to the water tank.
Water does not come down
to basin Blocked up filter Rinse the filter by tap water
High Temperature Warning No water in water sink caused
by broken water level sensor
Contact Heaven Fresh for
maintenance
High water level in the sink
caused by adding water the
wrong way Flush the water of the water
sink and reset the water tank.
HF 710 10