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Heatilator • SILH20E-B • 4038-895 Rev C • 11/05

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D. Limited Warranty

WARRANTY

Hearth & Home Technologies Inc. (HHT) Electric Fireplaces are tested and inspected prior to shipment and 
are guaranteed from defect to the purchaser of each new product.  Any part which proves to be defective 
in material or workmanship under normal use within one year will be repaired or replaced without charge.*  
The Company will not be responsible for any expense incurred for installation, removal from service, or 
transportation costs.  Any such defect should be brought to the attention of the Dealer where the product 
was purchased and is authorized to repair or replace within the terms of this warranty.

The Company’s only obligation under this warranty will be at its sole option to repair or replace any part 
proving defective or to refund the purchase price thereof.

The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss 
or damage arising out of the use of or inability to use the product.

The warranty will not apply if, in the sole judgement of the Company, damage or failure has resulted from 
accident, alteration, misuse, abuse, incorrect installation, or operation on an incorrect power source.

The foregoing is in lieu of all other warranties expressed, implied, or statutory, and the Company neither 
assumes, nor authorizes any person to assume for it any other obligation, or liability in connection with said 
product.

*Light bulbs are not covered in the warranty.

How to Obtain Service.

To obtain service under this warranty you must:
1.  Send written notice of the claimed condition to Heatilator Technical Service Department, Hearth & Home 

Technologies Inc., 1915 W. Saunders St., Mt. Pleasant, IA  52641.

2.  Provide proof of purchase, model number, serial number, and manufacturing date code to HHT.
3.  Provide HHT reasonable opportunity to investigate the claim, including reasonable opportunity to inspect the 

Heater prior to any repair or replacement work and before the Heater or any component of the Heater has 
been removed from the place of original installation.

4.  Obtain HHT’s consent to any warranty work before the work is done.

ADDITIONAL INFORMATION. 

If you would like information on current Heatilator products or want to locate a 

dealer in your area, call 1-800-927-6841.

©2003 Heatilator® is a Registered Trademark of Hearth & Home Technologies Inc.

Summary of Contents for SILH20E

Page 1: ...TION MAY RESULT WARNING Keep children away CAREFULLY SUPERVISE children in same room as heater Alert children and adults to hazards of high temperatures Keep clothing furniture draperies and other combustibles away Glass and other surfaces are hot during operation and cool down If the information in these instruc tions is not followed exactly a fire may result causing property damage personal injur...

Page 2: ... this owner s manual unless noted otherwise applies to all models Your new Heatilator electric fireplace insert will give you years of durable use and trouble free enjoyment Welcome to the Heatilator family of fireplace products Homeowner Reference Information Model Name Date purchased installed Serial Number Location on heater Dealership purchased from Dealer phone Notes We recommend that you recor...

Page 3: ...essories A Install the Front Face 12 B Install other Optional Accessories 12 6 Finishing A Finishing Material 13 B Finishing Checklist 13 C Mantel 13 7 Operating Instructions A Main Power Switch 14 B Thermostat 14 8 Troubleshooting A Troubleshooting Guide 15 9 Maintenance and Service A Access the Firebox 16 B Clean the Firebox Compartment 16 C Clean the Back Glass 16 D Replace the Light Bulbs 16 E...

Page 4: ...05 mm from the front of the heater and keep them away from the sides and rear Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended Always unplug heater when not in use Do not operate any heater with a damaged cord or plug or after the heater malfunctions has been dropped or damaged in any manner Return heater ...

Page 5: ... self drilling screws Misc screws and nails Keep heater dry Mold or rust may cause odors CAUTION C Inspect Heater and Components Carefully remove the heater and components from the packaging Report to your dealer any parts damaged in shipment Read all the instructions before starting the installation Follow these instructions carefully during the installation to ensure maximum safety and benefit Fi...

Page 6: ...earance may vary due to individual design preference Hearth Home Technologies reserves the right to alter its products B Clearances Figure 3 1 shows all clearances that must be maintained around the heater Fire Risk Due to high temperature this heater should be located out of high traffic areas Keep combustible materials such as furniture pillows bedding papers clothes and curtains at least 12 in 3...

Page 7: ... may cause fire WARNING Note Minimum and maximum clearances must be maintained at all times Illustrations throughout these instructions reflect typical installations and are for design purposes only Actual installation may vary slightly due to individual design preferences The illustrations and diagrams used throughout these installation instructions are not drawn to scale Model A B C D SILH20E B in...

Page 8: ...und the heater must be adhered to 9 3 4 in 248 mm 18 1 4 in 464 mm header height 23 1 2 in 597 mm NOTE The height that a combustible mantel is fitted above the heater is dependent on the height of the front selected The minimum height is 1 in 25 mm above the front Fronts are available in 21 in 533 mm and 28 in 711 mm high for the 23 in heater See Section 6 C for mantel specifications Figure 3 2 Fr...

Page 9: ...cuit will be required if after installation the circuit trips or fuse blows on a regular basis while the heater is operating Additional heaters on the same circuit may exceed the current rating of the circuit breaker If using a wall cabinet or corner cabinet refer to the installation instructions supplied with the kit For custom cabinets frame and construct with the opening and depth dimensions li...

Page 10: ...ents or grills Combustible facing material may be installed over the original combustible or noncombustible facing material on the solid fuel fireplace The original specified clearances of a factory built fireplace must be maintained with the exception of the hearth Clearances on a masonry fireplace must be maintained at 12 in from the opening for combustible projections over 1 1 2 in Clearances for ...

Page 11: ...lectrician may install an outlet box inside the existing fireplace Place the outlet in the lower back of the firebox Shock Risk Improperly grounded outlets could cause electrical shock Always use properly grounded fused and polarized outlets Always used ground fault protection where required by electrical code WARNING Label all wires prior to disconnection when servicing controls Wiring errors can c...

Page 12: ...ev C 11 05 12 B R W W NC NO C RW RT Thermistor Sensor Switch Assembly Cable Brown Red Black Black Red White Cable Power Cord Wire with Ribs No Connection Black Wire to Heater Power Cord Black Wire Figure 4 2 110V 120V Wiring Diagram ...

Page 13: ... front face following the instructions packaged with the face B Install other Optional Accessories Installation of other optional accessories may be done at this time The heater is now ready for operation See Section 7 Shock Risk Do NOT operate this heater without the front face installed WARNING ...

Page 14: ...ance fireplace and may be finished with combustible or noncombustible finishing materials When using paint or lacquer to finish the mantel they must be heat resistant to prevent discoloration Note Finishing materials are normally installed behind the nailing flanges or up to the sides of the nailing flanges Allow room for the front to be added and the heater to be anchored C Mantel The height that a com...

Page 15: ...Heater ON Lights bright thermostat active Heater OFF All off Heater ON Lights dim thermostat active When the main power switch is turned ON it provides power to all functions When used in conjunction with the optional remote control the switch should remain in an ON position B Thermostat Active only when lights are on The thermostat allows you to adjust the desired room temperature See Figure 7 1 ...

Page 16: ...on 1 Heater switch is off 1 Turn the heater switch to the ON position 2 Thermostat is set too low 2 Move the thermostat slide until you hear a click 3 Heater system is overheated 3 The heater system is protected by a thermal cutout switch Shut off the switch Wait five minuites then turn the heater on 4 Loose wiring 4 Check all wiring for loose connections Fan runs but not heat is put out 1 Loose wi...

Page 17: ...assembly process During shipment installation handling etc the surface may collect dust particles These can be removed by buffing lightly with a clean dry cloth To remove fingerprints or other marks the panel can be cleaned with a damp cloth using a mild soap and water solution DO NOT USE GLASS CLEANER IT WILL DAMAGE THE BACK ACRYLIC PANEL The panel should be completely dried with a lint free cloth ...

Page 18: ...ater deposit glass cleaner on white film Do NOT clean glass when it is hot CAUTION Inspect Maintenance Tasks Glass Doors 1 Inspect glass panels for cracks Replace if this condition is present 2 Confirm there is no damage to glass or glass frame Replace as necessary 3 Clean glass using a non abrasive cleaner such as Brasso Circulation Compartment 1 Remove any foreign objects 2 Verify unobstructed air...

Page 19: ...8 895 Rev C 11 05 19 10 10 Reference Materials A Heater Dimensions 25 3 4 in 654 mm 23 in 585 mm 12 5 8 in 321 mm 3 1 4 in 83 mm 18 in 458 mm 18 5 8 in 473 mm 15 5 8 in 397 mm 9 1 4 in 235 mm 1 2 in 13 mm 1 in 26 mm 1 in 26 mm ...

Page 20: ...Stainless Steel Trim Cabinets Several styles of cabinets are available for use with these heaters See your dealer distributor for styles and sizes Left Right ON OFF 12V BATTERY COMPARTMENT FRONT BACK SIGNAL LIGHT ON OFF BUTTONS DFEB2621 DFED23 4028 DFED4021 DFED2621 Model Description Width Height DFEB2621 Black Front w Mesh 26 in 21 in DFED2621 Deluxe Black Front w Mesh 26 in 21 in DFED4021 Black ...

Page 21: ...4038 895 Rev C 11 05 21 C Service Parts Exploded Parts Diagram SILH20E B Service Parts SILH20E B Beginning Manufacturing Date Apr 2005 Ending Manufacturing Date Active 13 12 11 9 6 5 4 3 2 1 10 15 18 Log Set 16 17 19 20 14 ...

Page 22: ...cket 4038 027 1 12 Heater Blower Assembly 4038 107 1 9 Acrylic Panel 4038 805 1 10 Lenticular Lens 4038 802 1 14 Leveling Bolts 4038 823 4 15 Thermostat Control Assembly 4038 806 1 16 Control Board Assembly 4038 108 1 17 Switch Assembly 4038 110 1 Slide Pot Rubber Boot 4038 811 1 Thermostat Wire RBW 4038 111 1 Control Switch Wire 4038 814 1 Thermostat 4038 849 1 Installation Manual 4038 895 1 Glas...

Page 23: ...Company damage or failure has resulted from accident alteration misuse abuse incorrect installation or operation on an incorrect power source The foregoing is in lieu of all other warranties expressed implied or statutory and the Company neither assumes nor authorizes any person to assume for it any other obligation or liability in connection with said product Light bulbs are not covered in the wa...

Page 24: ... D O N O T D I S C A R D This product may be covered by one or more of the following patents United States 4593510 4686807 4766876 4793322 4811534 5000162 5016609 5076254 5113843 5191877 5218953 5263471 5328356 5341794 5347983 5429495 5452708 5542407 5601073 5613487 5647340 5688568 5762062 5775408 5890485 5931661 5941237 5947112 5996575 6006743 6019099 6048195 6053165 6145502 6170481 6237588 62964...

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