4
Troubleshooting
1. PROBLEM: Chime does not sound or rang one time and quit.
A. POSSIBLE CAUSE: Push button battery is not installed correctly.
A. CORRECTIVE ACTION: Make sure battery is installed according to the
diagram inside the push button.
B. POSSIBLE CAUSE: Push button battery is dead.
B. CORRECTIVE ACTION: Check charge of push button battery and replace
if necessary.
C. POSSIBLE CAUSE: Chime is not receiving power.
C. CORRECTIVE ACTION: Make sure the plug-in chime has power.
D. POSSIBLE CAUSE: Push button and chime are not synced.
D. CORRECTIVE ACTION: Sync the push button and chime.
• Press and hold the button on the chime until the chime sounds a
“Beep-Beep”.
• Press the push button within 30 seconds. The chime will sound a
“Beep-Beep” tone to indicate the push button is synced.
• Press the push button to ensure operation.
2. PROBLEM: Push button battery seems okay, but the chime does not work
after installation.
A. POSSIBLE CAUSE: Chime or push button is mounted on metal or near
metal studs. Note: Metal reduces transmission range.
A. CORRECTIVE ACTION: Use 1/4 in. to 1/2 in. (6 to 13 mm) wood shims
to move chime or push button away from metal surface.
B. POSSIBLE CAUSE: Chime is mounted near concrete floor or wall. Note:
Concrete may reduce range.
B. CORRECTIVE ACTION: Move chime away from concrete surface.
C. POSSIBLE CAUSE: Chime and push button are installed too far apart.
C. CORRECTIVE ACTION: Locate chime closer to push button.
