How Do You Get Service Under the Limited Warranty?
In order to be eligible for service under this warranty you MUST return the warranty registration
card attached below within 30 days of purchasing the water heater. You may also fill the register
form and send it by fax to the Technical department at the following number: 718-386-7809.
You must have a copy of the original sales receipt at the time you request service.
To get service under this limited warranty you should contact either the dealer or installer.
If dealer or installer is unknown you can call us Monday through Friday between the hours of
8 o’clock a.m. to 4:30 o’clock p.m. Eastern Time at the following number: 1-718-386-6666/
800-221-1522.
You can also write us at the following address:
Diversified Heat Transfer Inc.
Warranty Support Group
1710 Flushing Avenue
Ridgewood, NY 11385
We will respond not later than ten days after we have received your request for service.
What Does This Limited Warranty NOT Cover?
This limited warranty does not cover water heaters that are or were:
a.
Incorrectly installed, especially where the installation violates state or local plumbing,
housing or building codes.
b.
Operated at inappropriate settings, excessive pressures or temperatures.
c.
Exposed to adverse local conditions and specifically sediment or lime precipitation in
d.
the tank or corrosive elements in the atmosphere or unacceptable water quality.
e.
Installed outside the United States or Canada.
Accidentally damaged
Also, we will not cover the following charges, costs and losses:
a.
Any freight or delivery charges.
b.
Any removal or installation charges.
c.
Charges to return the water heater or part to the manufacturer.
d.
Water damage, loss or damage to property, inconvenience or loss of use.
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