Reset Gateway
1. Press and hold the multi button.
2. The LED ring will flash
red
.
3. Release the multi button when the LED ring
turns solid
red
(~10 seconds).
4. Once the factory defaults are loaded the LED
ring will turn solid
green
.
5. The LED will turn solid
red
when it is fully reset and ready
to be put into pairing mode.
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If you need to reset your Wireless Internet Gateway to the factory
defaults, follow the steps below. Doing this will wipe any devices
from your system, and you will have to go through the pairing
process again to set up your system from the start.
Pairing
Wireless Gateway Functions
ID Mode
Function
Press
LED
Enter pairing
mode
Press multi
button for 5
seconds
Flashes red
Exit pairing mode
Press multi
button for 5
seconds
Solid red
(offline); solid
blue (online)
Enter/exit ID
mode
Single press of
multi button
Flashes green
ID mode is used to identify the components that are connected
to your Smart System; each component will flash for 10 minutes,
or until you exit ID mode with another single press of the multi
button.
Online or Offline
mode - Press the
multi button once
Connected
devices/LEDs
will flash for 10
minutes, or-
Until the multi
button is pressed
once again to exit.
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System Components
Additional components may be necessary to operate your
HeatLink® Smart System. For details on component operation
and installation, see the individual user guides, or the L3715 Smart
System Installation Manual.
The 43302 Wireless Relay can be configured as
a Boiler Relay (RX1), or Standalone Relay (RX2)
depending on your system configuration.
Auto
Manual
On
Off
The 43303 Door/Window Sensor requires an
Online system to operate, and allows you monitor
your home windows and doors, and set custom
programs for system operation (using the app).
The 56401 Wireless Valve Actuator is easily installed
on a radiator valve to supply even heat to a room.
Can be used in Online or Offline systems.
The 43304 Smart Plug requires an Online system to
operate, and allows you to control the on/off function
of lights and some electronics, and set custom
programs for system operation (using the app).
The HeatLink
®
46801 Wireless Thermostat has an
easy to use interface, and a sleek modern design. It
can be configured to work with a variety of radiant
heating systems.
AM
1 2 3 4 5 6 7
The 40328 StatLink® 8 Zone
Wireless Module connects
your wireless thermostats to
the zone actuators, boiler,
system pump, etc.
FUSE
3
4
5
6
7
8
1
2
Pump
Boiler
CO
Dew
Point
R
C
Reset
G1
G2
Network
Status
Pair
24Vac
0
15
min
Int
Ext
NC
NO
Antenna
Actuator
Delay
Off
Dry Contacts
8 Zone Wireless Module
40328
LED Indications
Solid Blue
On, connected to local router via Ethernet
cable, connected to app
Solid Green
Powering up, OR; On, connected to local
router via Ethernet cable,
not
connected
to app
Solid Red
On,
not
connected to internet,
not
connected to app
Flashing Green
On, attempting to connect, or in
Identify
mode (with or without network/app
connection)
Flashing Red
Ready for device pairing (with or without
network/app connection)
Safety Instructions
Troubleshooting
Read these instructions before installing and using the Gateway,
and keep this guide in a safe place for future reference.
Verify compatibility with your home system before installation.
Follow all instructions provided regarding the addition of devices
to your Smart System. An authorized, qualified installer may be
required.
HeatLink
®
accepts no responsibility for damage caused by not
following these instructions.
Will not pair with devices initially
• Radio interference is present at the desired location
a) Relocate the gateway,
b) Select a different location for the device, or
c) Add a Zigbee repeater to the system
Device loss of connection after pairing
• Radio environment may have changed
a) Force rejoin to possibly find a better radio path, or
b) Apply radio interference solutions as above.
When using the HeatLink® wireless gateway to connect your
system pair it with the app before setting up the rest of your
components.
The Wireless Internet Gateway and your phone/tablet/computer
must be on the same network during the set up/pairing process.
Once the set up is complete the app can be used from anywhere
to control and monitor the system.
See the help section of the app for more details.
Welcome to HeatLink®
Activate your gateway
As a first-time user please complete a few simple
steps to manage your account and equipment.
Let’s get started setting up your new system.
1. Make sure your gateway is connected to the
modem with an ethernet cable.
2. When your gateway LED light is solid blue.
3. Next, press the button on the top of the gateway
once so that it flashes green.
4. When the gateway flashes green, click Search for
gateway. Your device serial number should
automatically populate in the serial field.
NOTE: You have two (2) minutes betwen pressing
the gateway button and clicking Search for gateway
before the gateway times out.
Gateway serial number
Search for gateway
Back
HeatLink
®
Heat
Link
Home
My Status
Equipment
Help
Homeowner
My Status is Home
123 FAKE ST.
Everything is set.
Welcome back, Homeowner
Your Gateway
Your Thermostat
23
ºC
A
Your Thermostat 3
23
ºC
A
Your Thermostat 2
23
ºC
A
HeatLink
®
Heat
Link
All equipment
OneTouch
Alerts
Gateways
Add New Equipment
Step 3
Follow the steps on the app to connect your Wireless Internet
Gateway.
Step 4
On the App click Search for Wireless Internet Gateway. Your device
serial number should automatically populate in the serial number
field on the app.
Step 5
Scroll down to enter your location and timezone, address, options,
and to name your gateway.
Step 6
Note: You only have two (2) minutes to set up your gateway before
it times out; if it times out you will need to repeat Steps 3-5.
Step 7
Press Activate Wireless Internet Gateway.
Step 8
You are now ready to begin pairing other HeatLink wireless
components to your StatLink® system.
Step 9
To add new equipment via the app, open the dropdown menu ->
Equipment -> All Equipment -> Add New Equipment
Step 1
Open the app on your phone or tablet, or the portal on your
computer.
Step 2
Scroll down to select Search for Wireless Internet Gateway.
