HearthStone Quality Home Heating Products, Inc.
TUCSON 8701 Gas-Fired Direct-Vent
23037-1
37
TROUBLESHOOTING
Symptom
Possible Cause
Corrective Action
3. Pilot burning, no
gas to main burner,
valve knob in the
"ON" position,
thermostat and/or
on/off/t'stat switch
in the "ON"
position.
A. Thermostat switch or
wires defective.
B. Thermopile may not be
generating sufficient voltage.
C. Plugged burner orifice.
A. Check thermostat/wiring for proper
connections. Place jumper wire across
terminals at thermostat. If burner comes on,
replace defective thermostat. If not OK, place
jumper across thermostat wires at gas valve.
If burner comes on, tighten connections, or
replace faulty wires.
B. Check thermopile output, using a milli-volt
meter. Take the readings across generator
terminals of the gas valve. (TPTH and TP).
Milli-volt reading should be greater than 325
mV. If not, replace the pilot assembly. If the
meter reading is OK, but the burner does not
come on, replace the gas valve.
C. Remove and check burner orifice, clean or
replace. Note: do not use any metal cleaning
device, as this may damage the orifice.
4. Pilot and burner
come on, but go
out after some
warm-up.
A. Inconsistent,
or
insufficient flame on
thermopile.
B. Insufficient
gas
pressure.
C.
Excessive draft.
A. Adjust pilot flame size and assure that the
flame is aimed directly at the thermopile.
B. Check line pressure to ensure that the
correct inlet pressure is present for the type
of gas being used. If propane pressure is
inconsistent, check for water condensation at
the regulator.
C. Check Restriction settings per this
manual.
5. Frequent pilot
outrage problem.
A. Pilot flame may be too
low or blowing, (high),
causing the pilot safety to
drop out.
B. Excessive draft
A. Clean and/or adjust the pilot flame for
maximum impingement on the thermopile
and thermocouple.
B. Check Restriction settings per this
manual.
6. Glass fogs
A. A normal result of gas
combustion.
A. After the heater has warmed up, the glass
should clear.
7. Blue Flames
A. A normal result during the
first 20 minutes.
A. Flames should begin to turn more
yellowish after 20 minutes of burning.
B. If the blue color stays; adjust the air
shutter for a proper burn.
