HearthSense
25
200549-02A
Problem
Possible Cause
Corrective Action
ODS/pilot lights but flame
goes out when control
knob is released.
1. Control knob is not fully
pressed in.
2. Control knob is not pressed
in long enough.
3. Equipment shutoff valve is
not fully open.
4. Thermocouple connection is
loose at control valve.
5. Pilot flame not touching
thermocouple, which allows
thermocouple to cool, caus-
ing pilot flame to go out. This
problem could be caused by
one or both of the following:
A) Low gas pressure
B) Dirty or partially clogged
ODS/pilot
6. Thermocouple damaged.
7. Control valve damaged.
1. Press in control knob fully.
2. After ODS/pilot lights, keep
control knob pressed in 30
seconds.
3. Fully open equipment shutoff
valve.
4. Hand tighten until snug, and
then tighten 1/4 turn more.
5. A) Contact local natural or
propane gas company
B) Clean ODS/pilot (see
Care and Maintenance
, page
22) or replace ODS/pilot as-
sembly
6. Replace thermocouple.
7. Contact customer service.
Burner(s) does not light
after ODS/pilot is lit.
1. Burner orifice is clogged.
2. Inlet gas pressure is too low.
1. Clean burner orifice (see
Care and Maintenance
, page
22).
2. Contact local gas supplier.
Delayed ignition of
burner(s).
1. Manifold pressure is too low.
2. Burner orifice is clogged.
1. Contact local gas supplier.
2. Clean burner (see
Care and
Maintenance
, page 22).
Burner backfiring during
combustion
1. Burner orifice is clogged or
damaged.
2. Burner is damaged.
3. Gas regulator is damaged.
1. Clean burner orifice (see
Care and Maintenance
, page
22).
2. Contact customer service.
3. Contact customer service.
High yellow flame during
burner combustion
1. Not enough air.
2. Inlet gas pressure is too low.
3. Gas regulator is defective.
1.
Check burner for dirt and debris.
If found, clean burner (see
Care
and Maintenance
, page 22).
2. Contact local gas supplier.
3. Contact customer service.
Slight smoke or odor dur-
ing initial operation.
1. Residues from manufactur-
ing process.
1. Problem will stop after a few
hours of operation.
Gas odor during com-
bustion.
1. Foreign matter between
control valve and burner.
2. Gas leak. (See Warning
Statement at top of page 23).
1. Take apart gas tubing and
remove foreign matter.
2. Locate and correct all leaks
(see
Checking Gas Connec-
tions
, page 16).
TROUBLESHOOTING
