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1-800-221-2099 • www.HearingHelpExpress.com
If your hearing aid is:
WHISTLING (FEEDBACK)
1. Turn the volume down, it may be
set too high (pg.8).
2. Use listening setting #3 (pg. 8).
3. Check that your eartip is inserted
correctly (pg. 7).
4. Try a different size eartip (pg. 6)
or call customer service for other
options.
5. Verify that the tubing is attached
correctly and is both soft and in
good condition. If the tubing has
hardened or is damaged, it should
be replaced (pg. 5).
6. Your Apollo-6310 may briefly
whistle when a hand, hat or other
object is near it or when you
are inserting and removing the
hearing aid.
1. Check that the battery is inserted
correctly (pg. 4).
2. Try a fresh battery.
3. Clean your Apollo-6310,
microphone ports, and
eartip (p. 9).
4. If your Apollo goes dead
periodically, but comes on after
several hours of rest, the problem
may be a build-up of humidity.
Try storing it in a DryAid
dehumidifier when not in use.
Call toll-free to order.
If your Apollo-6310 requires service, send it to:
Hearing Help Express
1714 Sycamore Rd • PO Box 586 • DeKalb, IL 60115-0586
If your hearing aid is:
WEAK, DISTORTED, DEAD
1. Call 1-800-221-2099 for
authorization before returning
your hearing aid for repair.
2. Enclose a note with your name,
address, phone number and a
description of what is wrong with
your device.
3. Pack your device securely in a
sturdy box. (Do not mail your
hearing aid in an envelope,
they could be destroyed during
shipment). We recommend
insured mail or UPS for your
protection.
Troubleshooting your Apollo
Service
