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not turned on - ensure the battery is properly inserted and the slot is closed shut
the volume is too low - to increase the volume, use the provided tool to turn the dial clockwise
low or dead battery - please try inserting a new A10 battery
faulty - please contact us for a replacement
No sound or not working
There can be a few reasons why your hearing device may appear to be 'not working'. The most common
reasons are:
Common issues & troubleshooting guide
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