TROUBLESHOOTING
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This information is not intended to cure, diagnose, advise, or treat any medical condition, nor is reading this a substitute for reading the product User
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13
If there is an issue, try disconnecting the
controller from the mat and the outlet; fold
and unfold the mat to make sure that it lies flat
so that it can function normally; turn on the
controller again. Try using different sockets.
Make sure you plug the controller all the way
in on both ends and set the timer before trying
to adjust the temperature (your mat will not heat
up if the timer has not been set). Heat the covered
mat at the maximum temperature for 30 minutes
to check the controller is showing an increase in
temperature. If you’re still having problems, please
prepare the following information and then contact us:
1. Have your order number or a copy of your invoice ready.
2. Determine if your product is still within the 5 year limited
warranty period.
3. Find the model number and the serial number of your mat on the
tag of your mat.
4. Your shipping address, including zip code.
5. Once you have this information ready, contact us by email at [email protected] or call us at 1-888-774-4422
If for any reason your mat does not work,
please be advised that this may be a
minor issue that can be easily resolved.
Make sure you set your mat correctly
according to the instructions provided.
