16
TROUBLESHOOTING GUIDE
SYMPTOMS
FAULTS
SOLUTIONS
Bed idle when hand pendant
buttons are pressed.
Adjustment may be at the
maximum or minimum
position.
Power cable not connected
or damaged.
Hand control or actuator
connectors are loose.
Actuator in need of service or
load is too high.
Control system has not been
reset after faults were fixed.
Entrapment Safety Measure is
in place.
Check if other buttons are
working.
Ensure the power cable is
properly connected to the
electrical socket and the bed.
Ensure tight connection of all
connectors or control box.
Contact your supplier for
actuator maintenance.
Refer to Equipment
Operation.
Refer to Equipment
Operation.
Castors/Brakes noisy or stiff.
Debris or fluff in bearings
Clean or replace castors.
Noisy or dry sound from
pivot points.
Needs lubrication.
Lubricate your bed.
Unusual noise from actuator. Actuator is worn or damaged
or spindle is bent.
Replace the actuator. Contact
your supplier.
Head/footboard unstable.
Head/footboard frame not
tightly secured.
Refer to Assembly
Instructions
